- Oracle (Austin, TX)
- …You will take ownership of complex customer issues, develop and drive resolution plans to successful completion and ensure an exceptional customer experience. The ... end user. **What You'll Do:** + Manage complex escalations partnering across Account Management and other Customer-facing teams to understand the customer journey,… more
- Panasonic North America (Dallas, TX)
- …while working in potentially high-pressure circumstances, in achieving 100% problem resolution of repair activity within 24 hours of arrival at customer ... Create Service Notifications and other documentation for communication of problem resolution for future use in addressing similar issues. + Prepare equipment… more
- Mass Markets (Dallas, TX)
- …role you will work directly with bank customers providing product and account information, resolving customer issues, and answering customer questions regarding bank ... issues + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution through problems solving… more
- CBRE (Dallas, TX)
- …Manages issue escalation and resolution Strategic Planning & Value Creation: * Builds account plans and strategies to drive Account Growth * Acts as an ... contract value. The Global Alliance Director will ensure alignment between the account organization and other departments within GWS to maximize value creation and… more
- Acxiom (Austin, TX)
- …leading referential ID and associated data products for identity resolution , enrichment, segmentation, activation, measurement, and collaboration across the MADTech ... Real ID as a standard identity currency for identity resolution and identity management. o Define and drive the...department at ###. **We highly recommend you create an account to monitor your resume submissions. Click on the… more
- Securitas Security Services USA, Inc. (Spring, TX)
- …location (or multiple locations) including client service and problem resolution , service enhancement and expansion, new business development, operational ... teams to ensure the delivery of high-quality customer service for assigned account ; evaluates service quality and initiates any necessary corrective action in a… more
- KBR (Houston, TX)
- …incumbent provides oversight to the Division Support and Biomedical Operations Cost Account Managers who are responsible for maintaining budget and schedule for all ... representatives, other Research Department Functional Managers, Task Order Managers and Cost Account Managers. The FM will ensure adherence to HHPC2 and Research… more
- Cardinal Health (Austin, TX)
- …reporting, communicating contract operations and conditional impact, providing general account assistance, leading advisory board panel calls and rolling monthly ... account meetings. You will interact with senior management and...teams to ensure streamlined customer experiences and rapid problem resolution across our organization **_Qualifications_** + 4-8 years of… more
- TEKsystems (Dallas, TX)
- …actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, ... process, including all decisions made, and actions taken, through to final resolution . * Apply diagnostic utilities to aid in troubleshooting. * Access software… more
- Cardinal Health (Austin, TX)
- …customer business through contract administration, customer orders, and problem resolution . Customer Service Operations is responsible for providing outsourced ... acting as a liaison in problem-solving, research and problem/dispute resolution . **_Job Summary_** Responsible for answering inbound calls from...coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to… more
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