- Percepta (Houston, TX)
- …for California customers and dealers, managing cases from initial inquiry through resolution . The role blends EV product expertise, empathetic customer care, and ... for customers and dealers, managing cases end-to-end from initial inquiry through resolution . + Handle inbound/outbound calls, emails, SMS, and webform requests with… more
- Citigroup (Irving, TX)
- …decisions and recommendations based on analytics. + Identify and manage issues to resolution . + Manage channel level account and expense forecasting, reporting ... and analysis. + Assist with monthly budget reconciliation and marketing invoice processing to ensure proper vendor execution. + Manage internal legal and creative reviews and approvals for marketing campaigns. + Evaluate program performance to drive future… more
- CVS Health (Austin, TX)
- …coordination efforts, ensuring timely and effective issue intake, prioritization, and resolution . You'll provide strategic leadership and direction to a team of ... Success in this role requires deep experience working across product, technical, and account management functions, as well as a strong ability to assess issues at… more
- Percepta (Houston, TX)
- …voicemails promptly; follow up with customers and dealers as promised. ** Resolution & Escalation** **.** Use customer satisfaction tools (Financial Assistance, ... + Assist dealerships with warranty/ESB claims and technical assistance requests; confirm resolution and close the loop. **EV Product & Program Expertise** + Serve… more
- Oracle (Austin, TX)
- …You will take ownership of complex customer issues, develop and drive resolution plans to successful completion and ensure an exceptional customer experience. The ... end user. **What You'll Do:** + Manage complex escalations partnering across Account Management and other Customer-facing teams to understand the customer journey,… more
- Panasonic North America (Dallas, TX)
- …while working in potentially high-pressure circumstances, in achieving 100% problem resolution of repair activity within 24 hours of arrival at customer ... Create Service Notifications and other documentation for communication of problem resolution for future use in addressing similar issues. + Prepare equipment… more
- Percepta (Houston, TX)
- …analysis of call and escalation data, identification of workforce gaps and resolution , and presenting recommended action plans to the Operations Manager based upon ... member and/or assisting with the call to ensure best resolution for the Customer. **During a Typical Day, You'll**...You Can Expect** * Health/Dental/Vision/Life Insurance * Flexible Spending Account (FSA) and Health Savings Account (HSA)… more
- Mass Markets (Dallas, TX)
- …role you will work directly with bank customers providing product and account information, resolving customer issues, and answering customer questions regarding bank ... issues + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution through problems solving… more
- Acxiom (Austin, TX)
- …leading referential ID and associated data products for identity resolution , enrichment, segmentation, activation, measurement, and collaboration across the MADTech ... Real ID as a standard identity currency for identity resolution and identity management. o Define and drive the...department at ###. **We highly recommend you create an account to monitor your resume submissions. Click on the… more
- Securitas Security Services USA, Inc. (Spring, TX)
- …location (or multiple locations) including client service and problem resolution , service enhancement and expansion, new business development, operational ... teams to ensure the delivery of high-quality customer service for assigned account ; evaluates service quality and initiates any necessary corrective action in a… more
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