- Lineage Logistics (Fort Worth, TX)
- …relationships and drive operational excellence. This hybrid role combines account ownership, cross-functional operations support, process ownership, and continuous ... service expectations. + Monitor and troubleshoot order fulfillment, service delivery, and account health using key operational metrics. + Serve as a liaison between… more
- Mass Markets (Killeen, TX)
- …Support Representativeto handle inbound phone support. You will troubleshoot account issues while improving customer satisfaction, upselling when opportunities are ... technical inquires efficiently + Utilize systems and technology to complete account management tasks + Troubleshoot products and process when interacting with… more
- Broadcom (Plano, TX)
- **Please Note:** **1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account )** ... Collaborate with other team members in case management and resolution . + Analyze customer provided data and perform research...to best practices and case hygiene in the case resolution methodology. + Participate in the weekend on-call rotation… more
- BlackBox (Dallas, TX)
- …focus on delivery governance and operational efficiency * Lead and manage all Account Delivery Managers (ADMs) and act as the single point of accountability for ... delivery-facing clients to reinforce trust, address complex issues, and deepen account -level partnerships * Support ADMs in expanding delivery footprint within… more
- Palo Alto Networks (Plano, TX)
- …Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their ... best practices + Take ownership of support cases from initiation to resolution , ensuring meticulous documentation of all troubleshooting steps, timely updates, and… more
- New Horizons Ranch & Center, Inc. (Abilene, TX)
- …a Child Placing Agency, as well as a basic knowledge of trauma and resolution . + Applicants must have insight and understanding of cultural diversity and have the ... with diverse populations; + Be able to perform conflict resolution or crisis intervention; + Applicants must pass a...Employee Health Insurance Premiums; + Retirement and Flexible Spending Account ; and + Paid Time Off. By submitting your… more
- NTT DATA North America (Dallas, TX)
- …colleagues to expediate diagnosis of errors and problems and to identify a resolution . + Investigates second line support calls assigned and identifies the root ... time. + Ensures incidents are updated with progress and resolution details in a timely manner using the required...activities and projects well in advance and take into account possible changing circumstances. + Ability to maintain a… more
- Otsuka America Pharmaceutical Inc. (Austin, TX)
- …plans and work with third party suppliers or site production planners to negotiate resolution and adjust plans to reflect changes in demand and supply to ensure that ... and 3PL, including shipping forecast, communications, documentation, and issue resolution . + Maintain order transactions and postings in ERP...do not require any financial, credit card or bank account information and/or any payment of any kind to… more
- Mass Markets (Killeen, TX)
- …contacts in a courteous, timely, and professional manner. + Ensure first-call resolution through problem-solving and effective call handling. + Research systems to ... information and personal information. + Escalate customer issues to the appropriate staff for resolution as needed. + Attend meetings and training to stay up to date… more
- Caterpillar, Inc. (Irving, TX)
- …identify and resolve operational or process problems. + Leadership of problem resolution efforts through the organization of people, ideas, and strategies. + ... Analysis of information and data in order to devise alternative resolution strategies, develop standard practices, and capture lessons learned in a problem-solving… more