- Mass Markets (Dallas, TX)
- …courteous and professional manner + Utilize systems and technology to complete account management tasks + Accurately document and process customer claims in ... team + Escalate customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution through problems solving… more
- Southern Glazer's Wine and Spirits (Fort Worth, TX)
- …business growth needs + Develop a customer business growth plan for each account and build a pipeline of selling opportunities to drive incremental sales above ... business, and better achieve objectives + Regularly and consistently pre-plan account visits with an agenda, service purpose, and selling opportunities documented… more
- Houston Methodist (Houston, TX)
- …role is also responsible servicing as the subject matter expert in account follow-up. Also is responsible for providing information regarding complex denial trends ... and further delay in payments. Collaborates with internal CBO departments and Account Managers to communicate and prevent denials. Provides suggestions for … more
- Oracle (Austin, TX)
- …to business goals, aligning deliverables to outcomes and steering issues to resolution . + Own engagement governance, timeline, scope, change management, and user ... best practices to increase adoption and ROI. + Collaborate across Account Management, Solution Consulting, Customer Success Delivery (CS), Advanced Customer Support… more
- American Express Global Business Travel (Austin, TX)
- …a select portfolio of $1M - $10M clients, by delivering all core account management components and beneficial services. This position is also responsible for client ... retention, profitability of the account portfolio, growth, and overall customer satisfaction. **What You'll...root cause, offer appropriate recommendations, and determine the best resolution . + Ability to think strategically in order to… more
- CVS Health (Irving, TX)
- …is a client facing group of individuals who work with internal Account Team and rebate/financial/reporting operations team partners to manage client contractual ... client contract. The role requires someone who can drive issues to resolution while effectively collaborating with key internal and external stakeholders to deliver… more
- Toyota (Plano, TX)
- …Specialist. The Customer Assistance Team partners with customers to clearly communicate account status and ensure any late payments are addressed and averted. The ... for handling inbound and outbound calls for collection accounts, account maintenance, and liquidation for assigned portfolios. Customer Assistance Specialists… more
- Oracle (Austin, TX)
- …**Title: Strategic Accounts Executive** **Responsibilities** + Primarily responsible for the account management of accounts considered to be "Strategic" to the ... Act as spokesperson and point of contact with key account staff while managing and developing corporate and property...and performance statistics, identifying root problems and plans for resolution + Develop, plan, monitor, train and manage all… more
- Resideo (Irving, TX)
- …This role will be the primary point of contact for our Partner Account and will be critical in driving customer satisfaction, operational efficiency, and sales ... facilitating internal processes, and deepening customer relationships. **JOB DUTIES:** 1. ** Account Management & Sales Support** 1. Serve as the primary support… more
- NTT America, Inc. (Austin, TX)
- …. Lead by example in customer communications, project management, and issue resolution , demonstrating excellence in all aspects of account management. ... to help drive positive outcomes, support service delivery, and contribute to account retention and growth through effective relationship management. The Senior CSM… more
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