- PenFed Credit Union (San Antonio, TX)
- …to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and ... to resolve. Refer problems that are beyond authority to resolution team, along with recommendations for resolution ....+ Ability to work in multiple systems to obtain account data and complete research and requests for members… more
- Highmark Health (Austin, TX)
- …United Concordia Dental **Job Description :** **JOB SUMMARY** This job provides account support activities associated with the administration of all experience rated ... group administrators, brokers, and Agent Plan personnel to ensure the resolution of issues related to benefit interpretations, customer service inquiries, claims… more
- Caterpillar, Inc. (Irving, TX)
- …will thrive in the teams we are building. **Job Summary:** The Global Account Quality Manager offers a unique opportunity to engage directly with data center ... Power Division (EPD) quality and commissioning goals for assigned Data Center account (s) + Develop and maintain necessary processes and tools to ensure customers… more
- WTW (Houston, TX)
- …WTW internal resources to deliver on the client experience + Leads and mentors account team members + Maximizes the profitability and retention of their book of ... WTW resources and assets tailored to client needs; ability to drive conflict resolution + Negotiation skills: Ability to develop innovative and creative solutions to… more
- Medtronic (Houston, TX)
- …following the appropriate use of the escalation process, when other avenues for resolution are exhausted. This activity may include travel to sites to perform both ... appropriate follow-up communications with internal and external customers to ensure resolution and proper follow-up, leading to customer satisfaction + Other duties… more
- Broadcom (Plano, TX)
- **Please Note:** **1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account )** ... cases. Collaborate with other team members in case management and resolution .** **Analyze customer provided data and perform research to formulate potential… more
- WTW (Dallas, TX)
- …develop, and strengthen client relationships + Maximizes the profitability of the client account & drives retention of that business + Design and deliver client ... WTW resources and assets tailored to client needs; ability to drive conflict resolution + Negotiation skills: Ability to develop innovative and creative solutions to… more
- Pedernales Electric Cooperative (Austin, TX)
- …requests, collection activity, capital credit allocations, financial assistance and complaint resolution + Collect and post payments, reconcile daily cash drawer and ... and software applications to verify member identity and analyze customer account information + Ask targeted questions to assess outage reports, troubleshoot… more
- Broadcom (Plano, TX)
- **Please Note:** **1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account )** ... an existing fix - Allow SE to create a resolution and provide to the customer - Handle multiple...colleagues or SE to prevent issue aging before a resolution is found - Follow documented guidelines for case… more
- Dodge Construction Network (Austin, TX)
- …concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements - wholly own the customer experience + ... Develop and execute strategic account plans forcustomer, focusing on objectives, tactics and timeliness to maximize growth and retention + Contactand secure upcoming… more