- Lumen (Austin, TX)
- …for any discrepancies as early in the process as possible. * Account Management: Maintain regular communication with customers to ensure their ongoing satisfaction ... and address any concerns. * Issue Resolution : Troubleshoot and resolve customer issues promptly, escalating complex...a Candidate** + Experience: 3+ years customer success or account management experience. + Education Level: Bachelor's Degree or… more
- Vistra (Irving, TX)
- …diagnose the inquiry / problem and ensure end to end resolution . **Job Description** **Key Accountabilities** *Handles incoming email customer inquiries including ... receipt, resolution and closed loop communication with the customer *Resolves...*Resolves correspondence requests from customers (creates, mails, uploads to account , etc.) *Performs account corrections including billing… more
- Ricoh Americas Corporation (Houston, TX)
- …level agreements (SLAs) between customers and RICOH, ensuring prompt and effective resolution of support requests. . Maintain an accurate inventory of managed ... service dispatches and escalating complex issues as needed to ensure swift resolution . **Qualifications Must Have:** . High School Diploma (or equivalent) with a… more
- NTT DATA North America (Dallas, TX)
- …physical, virtualized, and simulated test environments. . Integration and Issue Resolution : . Identify and resolve issues arising from integrating application ... cycle. . Defect Management: . Manage defects from identification to retest and resolution . . Automation Framework Customization: . Possess the capability to set up… more
- University of Texas Rio Grande Valley (Mcallen, TX)
- …and resolving compliance claims received via phone, email from inception to resolution per university policy. Description of Duties + Responsible for assisting with ... questions reported into the Navex software for proper monitoring and timely resolution . + Plans, develops and coordinates compliance awareness campaigns at UTRGV… more
- AbbVie (Austin, TX)
- …to service customers within the parameters of the program + Facilitate account management skills ( account planning, field resource coordination; close, support ... resources + Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions + Project a professional… more
- Lenovo (TX)
- …and engagement, leveraging key KPIs and demographic insights such as account type, employee size, and customer program participation. The ideal candidate ... roadmaps that deliver clear, actionable insights into team and account performance. Role Responsibilities + Build a best-in-class SMB...+ Provide level of impact analysis with a recommended resolution on each topic + Provide an ongoing readout… more
- Phillips 66 (Houston, TX)
- …articulate it in an easy-to-understand format + Proactive in problem identification and resolution , can provide creative solutions to complex issues + High degree of ... on teams + Ability to manage conflict, influence others and persuade/facilitate resolution + Proficiency with statistical modeling software, Access or other database… more
- PNC (Farmers Branch, TX)
- …As a key player in IT Production Support, you'll drive incident resolution , platform stability, and cross-functional collaboration across RND, Test, QA, and ... of business running on PNC's middleware platform. * Lead incident troubleshooting, resolution , and root cause analysis for middleware-related issues. * Partner with… more
- PNC (Farmers Branch, TX)
- …* Act as escalation point for critical incidents, ensuring timely resolution and root cause analysis * Collaborate with Engineering, Infrastructure, Security, ... and Application teams on solution design and incident resolution * Maintain technical documentation, SOPs, and ensure compliance with data governance policies *… more