- Comcast (Plano, TX)
- …Establish earlylife support (ELS) metrics and acceptance criteria; drive proactive issue resolution to achieve timetovalue targets. **2) Account Lifecycle & ... ECC, XOC, Regional Tech Ops, Sales, NETO, and Engineering to **expedite resolution ** and maintain SLA/SLO adherence. + Govern complex refreshes, migrations, and… more
- Charles Schwab (Austin, TX)
- …defined objectives and metrics (eg: talk time, wrap time, first contact resolution , chats per hour, quality assurance evaluations) + Multi-tasking and using ... application issues and provide appropriate solution + Ensure customer satisfaction through timely resolution of problems or escalation to a 2nd level team + Provide… more
- Oracle (Austin, TX)
- …health, execution risks, and capital deployment. * Ensure timely escalation and resolution of critical issues impacting OCI data center delivery schedules or ... operating cadence and decision-making discipline across regions. * Faster issue resolution and reduced cross-functional friction. * Scalable delivery processes that… more
- Oracle (Austin, TX)
- …scope, executing the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks. The Project Manager will manage ... scope, executing the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks. The Project Manager will manage… more
- Cardinal Health (Austin, TX)
- …strong relationships with payors to facilitate smooth negotiations and resolution of coverage issues. + **Individual Case Negotiations:** Negotiate agreements ... to collect all necessary documentation, submission to payor, follow-up, and resolution of authorization requests. + **Expanding Distribution Channels:** Partner with… more
- Cardinal Health (Austin, TX)
- …patient/physician inquiries and concerns in a timely manner + Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate ... + Handle escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client...coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to… more
- Health Care Service Corporation (Richardson, TX)
- …customer retention, a best-in-class customer experience and satisfaction, and strong account consultation consistent with both Luminare Health, HCSC and client ... visits, etc. + Assistance with problem solving and issue resolution + Participation in various presentations including monthly/quarterly performance results,… more
- Ally (Austin, TX)
- …to customers. * Communicate with state motor vehicle agencies on various title resolution issues. * Follow up with lenders for title releases. * Provide follow-up ... and resolution for active escalation accounts * Communicate effectively and...insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program… more
- Cardinal Health (Austin, TX)
- …of product in a timely manner. The Coordinator, Individualized mediates effective resolution for complex payer/pharmacy issues toward a positive outcome and provides ... + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for...coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to… more
- Mass Markets (Killeen, TX)
- …(including remote interactions) + Handle employee relations matters, including conflict resolution and problem-solving + Adapt to a dynamic and evolving work ... PowerPoint) + Familiarity with training tools and techniques + Strong conflict resolution skills + Effective time management, planning, and multitasking abilities +… more