- HashiCorp (Austin, TX)
- …issues. The Sr. Support Engineer in this role works closely with customer account teams to provide a comprehensive customer experience, and serves as a liaison ... tools. + Communicate tactfully with customers: gather info, provide diagnostic and resolution steps, convey process and product guidance + Solve incoming technical… more
- Navient (Austin, TX)
- …using internal/external tools and coordinate with other departments for timely and effective resolution . **About You:** + At least 1 year of experience in customer ... strong verbal and written communication with a focus on de-escalation, client resolution , and professional conduct. + Tech-savvy (MAC preferred), with ability to… more
- American Airlines (Dallas, TX)
- …+ Enhance IT service management frameworks to ensure efficiency in ticket resolution , escalation processes, and user support + Lead application support teams to ... candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring… more
- Toyota (Plano, TX)
- …Standard Operating Procedures (SOPs) + Extensive Experience with triage and resolution of SOC tasks, including but not limited to: vulnerability announcements, ... operations and response + Extensive Experience with triage and resolution of SOC tasks, including but not limited to:...schools, and more. + Tax advantaged Accounts (Health Savings Account , Health Care FSA, Dependent Care FSA) . +… more
- Sedgwick (Houston, TX)
- …manages claims through well-developed action plans to an appropriate and timely resolution . + Assesses liability and resolves claims within evaluation. + Negotiates ... Manages the litigation process; ensures timely and cost effective claims resolution . + Coordinates vendor referrals for additional investigation and/or litigation… more
- Sedgwick (Austin, TX)
- …claims through well-developed action plans to an appropriate and timely resolution . + Negotiates settlement of claims within designated authority. + Calculates ... Manages the litigation process; ensures timely and cost effective claims resolution . + Coordinates vendor referrals for additional investigation and/or litigation… more
- TEKsystems (Houston, TX)
- …the sales process through project management, tracking open sales orders, issue resolution , and overall customer service and support. * Provides product pricing and ... a high level of product knowledge. * Handles customer inquiries and problem resolution . * Create estimates, discounts, and RFQ's as necessary. * Answering phone… more
- Capgemini (Austin, TX)
- …incidents eg 'gray space'; * Acts as escalation point for SDOs where resolution ownership is disputed; * Provides guidance and assistance to SDOs to ensure ... process delivery; * Pro-actively Identify operational issues and drive resolution working directly with the client and SDOs; **Desired...this role. We certainly do not want the SoT account to suffer due to lack of sufficient MIMs… more
- New Horizons Ranch & Center, Inc. (Abilene, TX)
- …ability to work with diverse populations; + Be able to perform conflict resolution or crisis intervention; + Applicants must pass a criminal background check, drug ... Applicants must possess knowledge of Trauma Informed Care and Resolution as well as parenting techniques or ability to...Employee Health Insurance Premiums; + Retirement and Flexible Spending Account ; and + Paid Time Off. By submitting your… more
- SAP (Houston, TX)
- …understand interdependencies between systems (both within ECS and beyond). . Support the Account team and the TechOps teams for execution of the service delivery ... from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. . Present...against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.… more