- Cengage Group (Houston, TX)
- …a problem solver: actively assist the customer in obtaining the quickest resolution , provide initial troubleshooting, and ensure that digital courses are running ... experience in a relationship-based position such as a customer support or account management role. + Strong written and verbal communication skills. + Ability… more
- Caterpillar, Inc. (Irving, TX)
- …issue detection and correction. Work directly on complex problems and provide resolution aligned with overall objectives of company's digital solutions. Build and ... of our digital assets. Drive technical issue correction and resolution focused on Service Level Agreements. Liaise with data...Volunteer, etc.)* + 401(k) savings plans* + Health Savings Account (HSA)* + Flexible Spending Accounts (FSAs)* + Health… more
- ADP (El Paso, TX)
- …wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of ... Development or other 3rd parties as appropriate. Communicates status and resolution to Client. **Completes complex projects including:** 1. Calculation updates,… more
- Cardinal Health (Austin, TX)
- …systems. + Promotes problem solving ability that allows for effective and timely resolution of system issues including but not limited to production outages. + ... may interact with senior management + Interactions normally involve resolution of issues related to operations and/or projects +...coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to… more
- First Horizon Bank (Dallas, TX)
- …and participate in User Acceptance Testing (UAT) and contribute to defect resolution . + Monitor application health, respond to provisioning inquiries, and configure ... + Drive application onboarding, analyze authorization models, and identify account /access metadata for provisioning. + SailPoint implementation, SDLC, IAM, SailPoint… more
- UMB Bank (Lubbock, TX)
- …Treasury Management Officer (TMO), Commercial Service Specialists (CSS) and Commercial Account Specialist (CAS) to ensure seamless client onboarding journey. The ... task owners accountable by managing implementation issues, escalations, and error resolution ; Manage and coordinate client and internal partner communication and… more
- Molina Healthcare (Fort Worth, TX)
- …as focal point of escalation for vendor issues and disputes, and drives issues to resolution + Makes needed decisions to ensure the successful resolution of all ... Data Analytics, Contract Terms and Conditions, Procurement, Project Management, or Account Management + Proficient with Microsoft Office Suite, databases, advanced… more
- Chart Industries (The Woodlands, TX)
- …capacity and availability of fabrication + Provide technical assistance and problem resolution + Review and apply project specifications to engineering, design and ... supervisory and organizational skills + Excellent customer service skills + Conflict resolution skills + Experience working with Industry Standard Codes (ASME, B31,… more
- Bank of America (Dallas, TX)
- …and quality client service + Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions + Proactively ... and Client Focus + Oral Communications + Prioritization + Problem Solving + Account Management + Analytical Thinking + Coaching + Written Communications + Mentoring… more
- Mass Markets (Killeen, TX)
- …complex issues to the appropriate teams when necessary + Ensure first-call resolution through effective problem-solving + Stay current with training, updates, and ... to troubleshoot and follow up on customer issues + Conflict resolution and problem-solving skills + Customer-first mindset: empathetic, patient, and responsive… more