- Mass Markets (Killeen, TX)
- …of call center tools, KPIs, and SLA management. + Effective conflict resolution skills for both customer and employee issues. + Strong organizational, time ... Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services,… more
- Travelers Insurance Company (Houston, TX)
- …coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution ) including maintaining full compliance with internal and external ... facts or allegations of each case. + Consult with Manager on use of Claim Coverage Counsel as needed....expense reserves. + Recognize and implement alternate means of resolution . + Manages litigated claims. + Develop litigation plan… more
- Ricoh Americas Corporation (Austin, TX)
- …within their base accounts, and through customer satisfaction. + As Account Manager , takes ownership for the resolution of any ongoing issues within an ... Print accounts and Enterprise accounts. The PPE will sell into a pre-defined account base consisting of both medium and large commercial print, direct mail,… more
- Houston Methodist (Houston, TX)
- …role is also responsible servicing as the subject matter expert in account follow-up. Also is responsible for providing information regarding complex denial trends ... training, and provides support to other team members as advised by the Manager and/or Supervisor. + Identifies denial trends and notifies Supervisor and/or … more
- Travelers Insurance Company (Fort Worth, TX)
- …including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and ... cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution ) including maintaining full compliance with internal and external… more
- Caterpillar, Inc. (Irving, TX)
- …overall performance of assigned digital products and handle customer issues through resolution . As part of the Cat Digital Operations Team, primary focus will ... Provide integrations technical support including but not limited to service level manager for the managed service providing application support to ensure meeting… more
- IBM (Austin, TX)
- …commitments within IBM and Client leadership, and leads the IBM delivery team on the account . In the role, you will be leading our teams in the delivery of BPO ... escalations, and renegotiations . Program planning, continuous improvement, and resolution of conflict in complex scenarios . Project Management including… more
- IQVIA (Dallas, TX)
- …team to implement plan to re-organize and drive change (possibly across a customer account ) + Ensure timely follow-up and resolution of compliance issues. + ... with client data managers, vendors, internal team members for resolution + Ensure appropriate resources are assigned to meet...to completion. + Participate in pricing discussions across customer account . + Serve as Project Manager for… more
- HCA Healthcare (El Paso, TX)
- …**preferred** **Parallon** provides full-service revenue cycle management, or total patient account resolution , for HCA Healthcare. Our services include ... areas predominately post initial/final coding. You will also perform the alert/edit resolution activities in the applicable systems. The alerts/edits shall be worked… more
- Kratos Defense & Security Solutions, Inc. (Arlington, TX)
- …accomplishments and direction. + Acting as or working closely with the Control Account Manager (CAM) or Project Engineer, monitors, and coordinates status ... and works with the Chief Engineer and Program + Manager to determine and implement a resolution ....environment. + Knowledge of Earned Value reporting and Control Account Management Preferred: + Engineering management experience in the… more