- Ensono (Richmond, VA)
- …life. This role is responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through ... grow and transform (eg, with the Dell, AWS, MSFT account managers for the client) + Managing messaging...Ensono whitespace services. + Leverage Advisory & Consulting and Specialist team to identify client needs and build services… more
- TekSynap (Chantilly, VA)
- …adaptation, configuration or enhancement ofcustomertechnical products,programs + Performproblem resolution on the telephone with users, walkingthe user through ... systems in use at customer sites + Provideexpertisefor the resolution of technical problems, troubleshoots products andmodifiesproducts to customer requirements… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialists to ... 24/7 support, including nights, weekends, and holidays, with timely issue resolution . + Assist in maintaining and administering Windows servers, workstations,… more
- HCA Healthcare (Richmond, VA)
- …**preferred** **Parallon** provides full-service revenue cycle management, or total patient account resolution , for HCA Healthcare. Our services include ... areas predominately post initial/final coding. You will also perform the alert/edit resolution activities in the applicable systems. The alerts/edits shall be worked… more
- M&T Bank (Arlington, VA)
- …preventing fraud and protecting customer assets. + Takes ownership of complex account servicing and error resolution issues, including those escalated by ... Bankers. Provide coaching and guidance to improve and reduce future problem resolution /escalations. + Engages with all team members and business partners as… more
- NTT America, Inc. (Richmond, VA)
- …apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA). The Managed Services Cross ... the agreed SLA. + Timely and consistent updates of tickets with resolution tasks performed. + Proactively identifies, investigates, analyses issues and errors prior… more
- Bank of America (Vienna, VA)
- …existing client relationships. He or she provides specialized support as a Specialist /Manager in any one of the teams specialized roles of Business Development, ... Assist with and attend client meetings and discussions covering investment strategy, account performance, new products, and market developments in an effort to… more
- CAI (Richmond, VA)
- …looking for your next career move, apply now. **Job Description** The **Call Center Specialist Team Leader** is tasked with overseeing the daily operations of a call ... and respond to complex inbound and outbound calls, ensuring resolution and customer satisfaction + Supervise, train, and mentor...dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be… more
- TEKsystems (Reston, VA)
- Description PURPOSE: The Appeals Specialist II will be responsible for the initial intake analysis of appeals/grievances correspondence and determination of next ... appeal intake/entry process. SUPERVISORY RESPONSIBILITY: Individual Contributor - Provides resolution to problems that are readily identifiable with limited scope… more
- Amazon (Arlington, VA)
- …MarTech, Adtech, and customer experience transformations. As a Marketing Technology Industry Specialist , you will engage early with executives as they leverage the ... Customer Experience Platforms including customer data platforms (CDPs), identity resolution frameworks, and AI-driven personalization and recommendation engines, next-best-action… more