- Mass Markets (Wichita, KS)
- …Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed ... scripts, and compliance guidelines. + Use technology platforms to manage accounts and document customer interactions. + Escalate unresolved issues to supervisors… more
- Mass Markets (Wichita, KS)
- …Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed ... and customers via outbound calls, drive customer acquisition, upsell existing accounts , and provide detailed information about client products and services. To… more
- Mass Markets (Wichita, KS)
- …Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed ... level of professionalism + Use technology and tools to manage customer accounts and complete service tasks + Accurately document customer interactions and process… more
- Mass Markets (Wichita, KS)
- …Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed ... + Use internal systems and tools to manage customer accounts + Identify opportunities to upsell or upgrade products...MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands:… more
- Mass Markets (Wichita, KS)
- …Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed ... collaborate with internal teams to resolve issues + Accurately manage customer accounts and document interactions + Follow scripts, policies, and procedures to… more
- Mass Markets (Wichita, KS)
- …Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed ... needs and recommend tailored solutions + Use internal systems to manage accounts and process transactions + Research and resolve customer issues, coordinating with… more
- Mass Markets (Wichita, KS)
- …Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed ... information and resolve customer inquiries + Use internal systems to manage accounts and process orders + Collaborate with other departments to resolve issues… more
- Mass Markets (Wichita, KS)
- …Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed ... Research and resolve issues by collaborating with internal teams + Manage customer accounts using our systems and tools + Accurately process orders and maintain… more
- Mass Markets (Wichita, KS)
- …Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed ... for ensuring service quality, compliance, and continuous improvement across multiple client accounts . This is a key leadership role that directly impacts customer… more
- Mass Markets (Wichita, KS)
- …Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed ... training sessions for new hires and existing agents across multiple client accounts . + Develop training materials, manuals, and e-learning content tailored to… more