- Mass Markets (FL)
- …Key Responsibilities: + Listen to customers, understand their needs, and resolve customer issues + Utilize systems and technology to complete account management tasks ... + Recognize sales opportunity and apply sales skills to upgrade + Explain and position the products and processes with customers + Appropriately escalate customer dissatisfaction with managerial team + Ensure first call resolution through problems solving and… more
- Mass Markets (Tampa, FL)
- …Key Responsibilities: + Serve as the front-line representative at toll facility offices, providing outstanding in-person customer service + Handle inbound phone calls ... POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves… more
- M/I Homes (Orlando, FL)
- …This position manages subcontractor price negotiations and contracts within the assigned division. Duties and Responsibilities: + Manage negotiating and preparing of ... M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over… more
- Nelnet (Tallahassee, FL)
- …use of AI agents across the organization by establishing standards, fostering agent maturity, and cultivating an agentic environment. This role will be key ... landscape of siloed agents. + Develop & manage AI agent standards and governance frameworks. + Establish and promote... standards and governance frameworks. + Establish and promote agent maturity models. + Provide expert guidance and consultation… more
- Humana (Tallahassee, FL)
- …reliably, safely, and in accordance with human values across dynamic, multi- agent , and high-stakes environments. This is a cross-functional role bridging technical ... tools, and human-in-the-loop evaluation + Develop continuous monitoring strategies for agent behavior in both simulated and real-world environments + Partner with… more
- Teleperformance USA (North Lauderdale, FL)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who...+ **Be an expert in escalation triage, validation and agent support** + **Maintain contact with and manage communications… more
- Humana (Tallahassee, FL)
- …product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** + ... + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent behaviors + Partner with UX, engineering, and safety teams to embed… more
- JPMorgan Chase (Tampa, FL)
- …and manage provider relationships. You will be responsible for improving agent performance, resolving service issues, and conducting service reviews. Your role ... play a key role in ensuring the success of JP Morgan's network of agent banks and market infrastructures. The Network Management team, with over 200 resources… more
- Teleperformance USA (North Lauderdale, FL)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who...+ **Be an expert in escalation triage, validation and Agent support** + **Maintain contact with and manage communications… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities ... communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications,… more