- Humana (Tallahassee, FL)
- …product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** + ... + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent behaviors + Partner with UX, engineering, and safety teams to embed… more
- JPMorgan Chase (Tampa, FL)
- …and manage provider relationships. You will be responsible for improving agent performance, resolving service issues, and conducting service reviews. Your role ... play a key role in ensuring the success of JP Morgan's network of agent banks and market infrastructures. The Network Management team, with over 200 resources… more
- Teleperformance USA (North Lauderdale, FL)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who...+ **Be an expert in escalation triage, validation and Agent support** + **Maintain contact with and manage communications… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities ... communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications,… more
- Anywhere Real Estate (Tampa, FL)
- …of the transaction, from contract to close, to create a seamless experience for the agent , consumer and all deal parties. You are part of a collaborative team that ... timely, efficient, and accurate manner. + Collaborate closely with agent services department, agents and/or other third parties to...involved in the transaction. + Prioritize service to the agent and all parties with a positive and engaging… more
- Ford Motor Company (Tallahassee, FL)
- …guide a team in a new and evolving space. The Director of Engineering - Agent Systems will have autonomy in shaping the future by being accountable for the budget, ... (GCP) and its AI/ML services like Vertex AI, Vertex Agent Engine, and Agentspace. + Oversee the entire lifecycle...and Agentspace. + Oversee the entire lifecycle of AI agent development, from initial concept and requirements gathering to… more
- Chewy (Plantation, FL)
- …evolution of our customer service operations. Demonstrating a focus on customer and agent satisfaction is key for this position! **What You'll Do:** + Develop, ... to build successful teams that deliver an outstanding customer and agent experience through flawless workforce management knowledge. + Establish peer-to-peer… more
- ServiceNow, Inc. (Palm Beach, FL)
- …integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, ... AI. + Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued. + Experience with development on the ServiceNow… more
- Insight Global (St. Petersburg, FL)
- …across the Verint ecosystem (QM, WFM), Five9 VCC (including Omnichannel and Agent Assist), and Clearview reporting. You'll diagnose and resolve intricate call flow ... and maintain comprehensive operational and KPI reports. You'll analyze data on agent productivity, adherence, and service-level failures to identify root causes and… more
- Anywhere Real Estate (Wellington, FL)
- …with SVP in the retention and training of existing agents to increase SIR agent production and revenue. In addition, the Regional Sales Manager will engage in ... Work with the SVP/Regional Sales Manager to manage all agent requests for assistance and become a primary resource...agents on new initiatives and market information. + Implement agent meetings/education seminars that are current and relevant for… more