- Kyndryl (Austin, TX)
- …AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + Design omnichannel orchestration ... strategies (voice, chat, SMS, app) and workflow-driven architectures. + Deliver measurable outcomes such as improved first-call resolution, reduced handle time, and enhanced customer satisfaction. **Operational Excellence:** + Achieve individual and team… more
- nVent (Houston, TX)
- …line as needed to maintain workflow during absences. + Act as a change agent , driving out waste through the deployment of Lean methodology. + Complete and coordinate ... employee cross-training to achieve efficient team functionality and ensure a world-class production environment. + Recognize and involve employees in problem-solving and decision-making, encouraging an inclusive and collaborative culture. **You have:** + High… more
- Navy Federal Credit Union (North Richland Hills, TX)
- …services to achieve the financial client's goals as a registered representative/advisor/ agent of Navy Federal Investment Services (NFIS) and subsidiaries, or ... incumbent financial firms. Manage smaller dollar volume account size and less complex investment needs. Partners with and refers advanced financial planning needs to NFIS Financial Advisors when needed. Works on assignment that are moderately difficult and… more
- First State Bank (Gainesville, TX)
- …(PTF) conditions prior to approving the loan for funding with the settlement agent . + Communicating professionally and courteously with all parties involved in the ... transaction including but not limited to: loan officer, lending assistant, loan processor and the title company. + Copying the loan officer, lending assistant and processor on all emails when communicating with title including but not limited to when the… more
- CGI Technologies and Solutions, Inc. (Los Angeles, TX)
- …completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training ... sessions, conduct office tours, etc. * Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities. * Contact applicants to request necessary documents. * Resolve undeliverable mail items by contacting the customer and… more
- Teleperformance USA (TX)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... **Purpose** **We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted… more
- UMB Bank (Houston, TX)
- …+ You will apply Corporate Trust knowledge to each initial account review (paying agent , trustee, and escrow accounts) to ensure the account is properly set up and ... functioning per the governing documents + You will use Excel, UMB systems, and industry systems to review documents, manage accounts, and monitor activities + You will partner with internal teams including the Relationship Management team to prepare summaries… more
- GE HealthCare (TX)
- …customers at all levels + Exceptional interpersonal skills + Openness to change agent and process improvement mindset + Ability to understand and support the sales ... process + Demonstration of GE Growth Values We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity. Our total rewards… more
- Teleperformance USA (TX)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... **Your Responsibilities** **As a Licensed Insurance Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.** + **Handle and carefully respond to all inbound and outbound customer inquiries** +… more
- Molina Healthcare (Fort Worth, TX)
- …resources + Translates strategy into tactical business activities, acting as a change agent + Serves as focal point of escalation for vendor issues and disputes, ... and drives issues to resolution + Makes needed decisions to ensure the successful resolution of all issues, problems and changes within the program so as not to alter or defer significantly from the agreed upon performance targets, milestones and major… more