- CenterWell (Jacksonville, FL)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... + Ensures supervisory visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. + Prepares weekly… more
- Mass Markets (FL)
- …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage...and dedicated and should possess the below qualities: + Associate 's or Bachelor's degree in Business, Statistics, or a… more
- Regions Bank (Tampa, FL)
- …and the ability to collaborate with Capital Markets and other lenders for agent and non- agent deals if supporting Real Estate Banking, Regions Equipment ... Insurance + Parental Leave + Employee Assistance Program + Associate Volunteer Program Please note, benefits and plans may...terminated with respect to all or any class of associate at any time. To learn more about Regions'… more
- Chewy (Hollywood, FL)
- …Engage in Chewtopian level communications with agents and operations when monitoring/addressing agent behaviors in a consistent and encouraging manner. + Build a ... contact centers. + Proficient in real-time contact center management, including agent availability and meeting SLAs. + Understand important business indicators like… more
- Pinkerton (Tallahassee, FL)
- …Pinkerton's core values of integrity, vigilance, and excellence. + Coordinate agent applications and answer requests to assist with licensing applications by ... obtain, complete, return, and submit the appropriate application for the field agent 's role. + Request, receive, screen, and verify documents and information… more
- Humana (Tallahassee, FL)
- …of autonomously managing and decomposing complex goals. We are seeking an expert in agent design, planning, and control to develop and evaluate agents that can set, ... Collaborate on memory, tool-use, and feedback-loop designs enabling multi-step, self-directed agent behavior + Develop evaluation frameworks for alignment with human… more
- Travel + Leisure Co. (Orlando, FL)
- …destinations. The Team Lead will serve as a role model and coach, ensuring each associate is fully equipped and confident in their role. This support is designed to ... on one coaching and controlling quality in efforts of providing feedback for agent development * Reporting: Provide and review concise reporting to monitor agent… more
- Publix (Lakeland, FL)
- …complex applications and performing root cause analysis, including use of One Agent , SPLUNK, Windows proc dump, etc. + Manage all activities associated with ... pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus...and performing root cause analysis, including use of One Agent , SPLUNK, Windows proc dump, etc. + Experience participating… more
- GE HealthCare (FL)
- …concerns immediately to the Quality Organization **Required Qualifications:** + Associate 's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, ... as part of a solution-based service process. + Change agent and process oriented. + Strong knowledge of electronic...familiar with technological programs (eg, Microsoft Office). + Change agent and process oriented. + Exhibit the mentality that… more
- Mass Markets (Macdill AFB, FL)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... performance gaps and training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training to implement quality… more