- Amazon (Arlington, VA)
- …Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company -sponsored affinity groups promote inclusion and empower our people to take ... the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management - 2+ years experience in Software… more
- Highmark Health (Richmond, VA)
- ** Company :** Highmark Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide ... division. + Prepare and publish reports, as well as agent schedules in order to meet service level requirements...set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees… more
- Highmark Health (Richmond, VA)
- ** Company :** United Concordia Dental **Job Description :** **JOB SUMMARY** This job provides account support activities associated with the administration of all ... UCCI Sales and Service personnel, group administrators, brokers, and Agent Plan personnel to ensure the resolution of issues...set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees… more
- Highmark Health (Richmond, VA)
- ** Company :** Highmark Health **Job Description :** **JOB SUMMARY** This role will lead the design and architecture of our next-generation intelligent agent ... 3 years of experience with Architecting and designing AI agent systems or similar autonomous systems + 2 years...set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees… more
- Humana (Richmond, VA)
- …of autonomously managing and decomposing complex goals. We are seeking an expert in agent design, planning, and control to develop and evaluate agents that can set, ... Collaborate on memory, tool-use, and feedback-loop designs enabling multi-step, self-directed agent behavior + Develop evaluation frameworks for alignment with human… more
- General Dynamics Information Technology (Fairfax, VA)
- …team to work on Project Monologue, with a focus on delivering AI-powered virtual agent chatbots to Federal and State agencies. **HOW A DATA SCIENTIST SENIOR WILL ... centers and service desks through enhanced self-service and virtual agent capabilities + Implement GenAI with large language models...priorities at work and at home + 401K with company match + Comprehensive health and wellness package +… more
- Coinbase (Richmond, VA)
- …someone who will run towards, not away from, solving the company 's hardest problems. Our [work culture](https://www.coinbase.com/mission) is intense and isn't for ... remote-only. In-person participation is required throughout the year. Team and company -wide offsites are held multiple times annually to foster collaboration,… more
- Kemper (Lynchburg, VA)
- …stakeholders that delivers on our promises._ **Role:** Life Insurance Sales Agent **Employment Type:** Full-Time **Work Arrangement:** Field Role **Career and ... Opportunity:** Kemper is a diversified insurance holding company . We are firmly committed to servicing the insurance...a paid license preparation/training period! As an Insurance Sales Agent , you will begin with an already existing book… more
- Seek Now (VA)
- Company Story: Seek Now is a customer experience-technology company leveraging a network of professional experts to provide data-driven inspections. We deliver ... - you deliver excellent customer service to every homeowner, agent , and client you encounter Whom You are Not:...will continue to work for/own another Real Estate photography company , as that would be a conflict of interest… more
- Humana (Richmond, VA)
- …**Key Responsibilities:** + Monitor real-time service levels, queue performance, and agent adherence to ensure alignment with intraday staffing goals. + Identify ... appropriate stakeholders. + Analyze intraday trends, call volume patterns, and agent performance data to recommend improvements. + Generate and distribute real-time… more