- Mass Markets (Savannah, GA)
- …contingent on background/security investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug screening results. ... REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations… more
- Mass Markets (Savannah, GA)
- …contingent on background/security investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug screening results. ... REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations… more
- KnownHost (Atlanta, GA)
- …job. All you should do is know your field from every position, pass the background/ drug test, and let us do the rest! Apply today and let us get to know ... Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -> we need to talk. MORE ABOUT THE POSITION. These will be your primary responsibilities in your daily goal to fight bad web… more
- Ryder System (Atlanta, GA)
- …in developing and delivering accurate and cost-efficient contact volume forecasts, and agent workforce schedules for our call center activities, both real-time and ... incumbent to understand the business trends and patterns that effect agent performance and service level attainment. **Essential Functions** + Interpret, research… more
- Sprinklr (GA)
- …ticketing, WFM) into modern Sprinklr-enabled workflows using AI routing, unified agent desktop, knowledge bases, and self-service portals. **Platform Leadership** + ... technical consultancy across Care modules: Case Management, Smart Responses, Bot Framework, Agent Assist, Knowledge Base, Routing Logic. + Lead workspace audits and… more
- Mass Markets (Garden City, GA)
- …daily operations and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. + Manage schedules, attendance, ... resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement...investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug… more
- Mass Markets (Garden City, GA)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... regulatory requirements. + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA initiatives with… more
- Lumen (Atlanta, GA)
- …advanced capabilities, potentially including Generative AI features available through Agent Builder and Vertex AI, to enhance conversational intelligence. + ... and deploying AI/ML solutions. + Have experience with Dialogflow (CX/ES) and Agent Builder + Should have experience with Core AI/ML Concepts.Google Cloud Platform… more
- Kemper (Augusta, GA)
- …our stakeholders that delivers on our promises._ **Role:** Life Insurance Sales Agent **Employment Type:** Full Time **Work Arrangement:** Field Role **Career and ... a paid license preparation/training period! As an Insurance Sales Agent , you will begin with an already existing book...pass a background check, motor vehicle report check and drug screening + Authorized to work in the United… more
- Verint Systems, Inc. (Atlanta, GA)
- …Function:** As the GTM Strategy Sr. Director, you will be responsible for our Agent Copilot Strategy and offers to drive overall business growth. This will include ... experience in go-to-market strategy and execution + Experience with agent assistant and IVA solutions and as a practitioner...search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal… more