- Mass Markets (Killeen, TX)
- …daily operations and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. + Manage schedules, attendance, ... and real- time adherence. + Handle escalated customer issues and ensure...resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training...to be competitive and to grow with you over time . Starting compensation is based on experience, and we… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA...to be competitive and to grow with you over time . Starting compensation is based on experience, and we… more
- The Hartford (Houston, TX)
- …Power Point Software. Knowledge of ImageRight, other insurance platforms also desired For full- time , occasional, part - time , or remote positions: (1) high ... a week (Tuesday through Thursday). The Account Manager, as part of Global Specialty Operations, will serve as a...for rating and acts as the gatekeeper between the agent , Underwriter and the Operations Service Center Underwriting Support… more
- Coinbase (Austin, TX)
- …alignment. Attendance is expected and fully supported. *Team/ Role *As part of Coinbase's Enterprise Applications and Architecture organization, the CXCM (Customer ... of users globally. We are responsible for managing the agent experience across chat, phone, email, and social channels,...uncertainties. * Working with teams and teammates across multiple time zones. *What we look for in you (ie.… more
- Humana (Austin, TX)
- **Become a part of our caring community and help us put health first** The Enterprise AI organization at Humana is a pioneering force, driving AI innovation across ... decomposing complex goals. We are seeking an expert in agent design, planning, and control to develop and evaluate...Excellent company match + Well-being program + Paid Volunteer Time Off If you share our passion for helping… more
- Humana (Austin, TX)
- **Become a part of our caring community and help us put health first** The Channel Development Lead defines the sales product strategy for single or multiple lines ... business plan for retail program + Create and distribute agent status reporting to partners + Maintain Agent...good faith estimate of starting base pay for full time (40 hours per week) employment at the … more
- CBRE (Dallas, TX)
- Transaction Manager Job ID 218398 Posted 01-May-2025 Role type Full- time Areas of Interest Transaction Management Location(s) Columbus - Ohio - United States of ... qualifications, we will reach out to you at that time . We are growing a world-class organization with a...a defined portfolio of commercial properties. This position is part of the Brokerage job family. Brokers are responsible… more
- Conduent (San Antonio, TX)
- …them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Customer ... CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. **What...any other related task. **What you get:** + Full Time Employment + Pay is $18/hour which may be… more
- Sprinklr (Austin, TX)
- …(Unified-CXM) platform helps companies deliver human experiences to every customer, every time , across any modern channel. Headquartered in New York City with ... and operational context. + Define solution blueprints for LLM and agent -based workflows aligned with customer requirements. **Productization & Delivery Oversight** +… more