- Mass Markets (VA)
- …our contact center. The ideal candidate will be responsible for monitoring real- time call volumes, managing agent availability, analyzing performance data, and ... performance reports to management and stakeholders. + Make real- time adjustments to agent schedules based on...to perform other duties. You will be evaluated in part based upon your performance of the tasks listed… more
- Capital One (Richmond, VA)
- …of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part - time roles will be prorated based ... Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part - time status, exempt or non-exempt status, and management… more
- Capital One (Richmond, VA)
- …of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part - time roles will be prorated based ... call attempts to the customer + Locate a Recovery Agent to cover the assignment for us + Request...website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part - time status, exempt or non-exempt status, and… more
- Capital One (Richmond, VA)
- …of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part - time roles will be prorated based ... Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part - time status, exempt or non-exempt status, and management… more
- Noblis (Arlington, VA)
- …applicable employment laws. The projected compensation range for this position is based on full time status. For part time or on-call staff, compensation is ... a program to depict complexities such as effects over time , degradation of agent strength, adjustments and...exceptional performance and superior demonstration of our service standards. Full- time and part - time employees working… more
- Mass Markets (VA)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...metrics such as Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT). + Knowledge… more
- Coinbase (Richmond, VA)
- …*Team* - The Agent Productivity Tools (APT) organization is a vital part of Coinbase's Enterprise Applications and Architecture org, Our mission of build a ... to proactively surface, investigate, and prevent illicit financial activities, enhancing agent productivity, reducing user friction, and supporting the Coinbase goal… more
- HCA Healthcare (Richmond, VA)
- …of absence). + Employee Health Assistance Fund that offers free employee-only coverage to full- time and part - time colleagues based on income. Learn more ... you can make a difference, grow professionally, and be part of a caring team, we'd love for you...scholarship; developing and functioning as a leader and change agent ; and functioning within the educational environment. This role… more
- PenFed Credit Union (Alexandria, VA)
- …great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to ... Joining PenFed is more than being an employee; it's about being a part of the PenFed family. Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a… more
- PenFed Credit Union (Fairfax, VA)
- …great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to ... Joining PenFed is more than being an employee; it's about being a part of the PenFed family. Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a… more