- Humana (Albany, NY)
- …product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** + ... + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent behaviors + Partner with UX, engineering, and safety teams to embed… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current ... brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities… more
- M&T Bank (Getzville, NY)
- …issues preventing timely liquidation of portfolio properties. + Assign real estate agent upon referral from foreclosure. This may require an interview process and ... information into M&T Bank systems. + Establish a working relationship with the agent selling real estate with weekly communication. + Negotiate Cash for Keys using… more
- Citigroup (New York, NY)
- …ensuring compliance and mitigating risk while delivering exceptional service . **Key Responsibilities:** + **Transaction Management:** Structure, negotiate, and ... execute complex escrow and paying agent agreements, collaborating with internal legal counsel to minimize...in sales calls and client presentations to promote Escrow Agent services. + **Compliance:** Adhere to all legal and… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Maintains end-to-end responsibility for customer's support ... needs providing timely, reliable, and courteous service . + Provides monitoring support and outreach for batch...processing and program guidelines published by Customer. + Live agent support via camera guiding enrollee through workflow +… more
- AireSpring (New York, NY)
- …and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience ... industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and...requirements + Lead solution development efforts that best address agent and agent customer's needs while coordinating… more
- Wolters Kluwer (Colonie, NY)
- …**What We Offer: ** The Senior Customer Service Representative role offers growth potential opportunities, professional ... (https://www.wolterskluwer.com/en/contact-us?compositeLink=%7B8B6D9790-777E-4EA6-8A2D-49AA4867660B%7D#AnchorContactForm)** **What You'll be Doing:** As a Senior Customer Service Representative, you will leverage your specialized skills to… more
- Capgemini (New York, NY)
- …Field Service Management, Sales and Order Management, and Virtual Agent . Lead design workshops and collaborate with business stakeholders to gather and ... **Job Title:** Principal Service Management Consultant - ServiceNow CRM Workflow Architect - FSM/SOM **Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New… more
- Broadview FCU (Schoharie, NY)
- …have come to the right place! Summary of Role: The Customer Service Representative identifies, contacts, and develops prospective clients, and oversees client new ... and NYS practices. The position is responsible for providing prompt, accurate, courteous service to customers and company personnel with a primary focus on … more
- Wolters Kluwer (Albany, NY)
- …(https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)** **What We Offer: ** The Customer Service Coordinator role offers growth potential opportunities, professional ... hybrid schedule, and amazing benefits. **What You'll be Doing:** As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to… more