- Mass Markets (Killeen, TX)
- …in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. This is ... Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards,… more
- KBR (Houston, TX)
- …and coordinate activities to meet goals in terms of performance, objectives/standards, service delivery, quality, and customer satisfaction. + Review work orders and ... operational methodologies in project planning and management and customer service . + Knowledge of principles and processes involved in...team. + Ability to be innovative and be an agent for change. + Good organizational and communication skills… more
- KBR (Houston, TX)
- …adequate and legal documentation. + Supervise assigned Fire and Emergency Service personnel during both emergency and non-emergency situations, ensuring operational ... GED. + Typically requires 15 years experience in fire service , and other related experience is essential. + Previous...team. + Ability to be innovative and be an agent for change. + Good organizational and communication skills… more
- CBRE (Houston, TX)
- Transaction Manager Job ID 234248 Posted 18-Aug-2025 Service line Advisory Segment Role type Full-time Areas of Interest Transaction Management Location(s) Houston - ... and milestones. + Act as a landlord or seller agent and tenant or buyer agent to...is built on our shared values - respect, integrity, service and excellence - and we value the diverse… more
- JPMorgan Chase (Plano, TX)
- …but not limited to, fund accounting, client services, fund managers, as well as agent banks. As an Associate within the Bank Loan Administration team, you will play ... and external partners, including fund accounting, client services, fund managers, and agent banks, to ensure seamless operations and exceptional client service .… more
- Pinkerton (Austin, TX)
- …Pinkerton's core values of integrity, vigilance, and excellence. + Coordinate agent applications and answer requests to assist with licensing applications by ... obtain, complete, return, and submit the appropriate application for the field agent 's role. + Request, receive, screen, and verify documents and information… more
- Teleperformance USA (El Paso, TX)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... staffing, budget management, and reporting to ensure alignment with client service commitments and financial goals.** + **Operational Oversight:** **Oversee the… more
- IBM (Austin, TX)
- …in technology, solution roadmaps and lead/participate in large transactions * Evangelize HCS service offerings as a change agent for early engagement, deal ... roadmaps and lead/participate in large transactions * Evangelize HCS service offerings as a change agent for...Evangelize HCS service offerings as a change agent for early engagement, deal registrations and incentive realization… more
- Coinbase (Austin, TX)
- …support to millions of users globally. We are responsible for managing the agent experience across chat, phone, email, and social channels, empowering customer ... service agents across compliance and retail business units to...own platforms that prioritize the customer-first approach while driving agent productivity and maximizing automation. Our team thrives on… more
- Amazon (Dallas, TX)
- …the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management - 2+ years experience in Software ... AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions...or next best action) to answer questions or drive self- service experiences, including architecture design, model selection and integration,… more