- Capital One (Richmond, VA)
- …will be part of a team responsible for transforming customer servicing and agent experiences. You will regularly influence multiple groups and act as a consultant ... to business partners in developing capabilities and executing sustainable customer and agent experiences. You will educate and gain buy-in from key stakeholders to… more
- Steampunk (Mclean, VA)
- **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... design makes for an excellent one. **Contributions** **Contributions** As a ** Service Designer** , you will be responsible for guiding government clients… more
- Humana (Richmond, VA)
- …product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** + ... + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent behaviors + Partner with UX, engineering, and safety teams to embed… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current ... brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities… more
- Steampunk (Mclean, VA)
- **Overview** **Design. Disrupt. Repeat.** As a **Senior Service Designer,** you will be responsible for guiding government clients through our _Design Intelligence ... designers, product managers, and engineers + Develop low-fidelity and high-fidelity service blueprints and journey maps to visualize end-to-end user experiences,… more
- Lithia & Driveway (Loudoun County, VA)
- …out process is operating with maximum efficiency with a consistent flow throughout the service drive. + Assist Loaner Agent in the preparation of new loaner ... Subaru of Sterling is Looking for Loaner Desk Agents/ Receptionist to support our Service department! Subaru of Sterling is one of over 300 + dealerships that make… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Maintains end-to-end responsibility for customer's support ... needs providing timely, reliable, and courteous service . + Provides monitoring support and outreach for batch...processing and program guidelines published by Customer. + Live agent support via camera guiding enrollee through workflow +… more
- Teleperformance USA (VA)
- **Category :** **Customer Service /Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...UT, VA, VT, WI, WV, WY.** **Your Responsibilities** **Customer Service Representatives field customer inquiries by finding innovative ways… more
- Wolters Kluwer (Glen Allen, VA)
- …**What We Offer: ** The Senior Customer Service Representative role offers growth potential opportunities, professional ... (https://www.wolterskluwer.com/en/contact-us?compositeLink=%7B8B6D9790-777E-4EA6-8A2D-49AA4867660B%7D#AnchorContactForm)** **What You'll be Doing:** As a Senior Customer Service Representative, you will leverage your specialized skills to… more
- Teleperformance USA (VA)
- **Category :** **Customer Service /Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...VA, VT, WI, WV, WY.** **Your Responsibilities** **Healthcare Customer Service Representatives field customer inquiries by finding innovative ways… more