- General Dynamics Information Technology (Fairfax, VA)
- …+ Help modernize contact centers and service desks through enhanced self- service and virtual agent capabilities + Implement GenAI with large language ... team to work on Project Monologue, with a focus on delivering AI-powered virtual agent chatbots to Federal and State agencies. **HOW A DATA SCIENTIST SENIOR WILL… more
- Ryder System (Richmond, VA)
- …Management, Employee Center Pro. + Experience with developing in ServiceNow (eg service catalogs, Virtual Agent , Flow Designer) is required. + Experience ... privacy standards within the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough testing in development… more
- Mass Markets (VA)
- …test. POSITION RESPONSIBILITIES Key Responsibilities: + Monitor real-time call volumes to ensure service levels are met. + Track agent availability and adjust ... will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments.… more
- Nelnet (Richmond, VA)
- …and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator ... use of AI agents across the organization by establishing standards, fostering agent maturity, and cultivating an agentic environment. This role will be key… more
- Seek Now (VA)
- …as strong as its weakest link + Customer Advocate - you deliver excellent customer service to every homeowner, agent , and client you encounter Whom You are Not: ... photographers with the capability and desire to provide amazing customer service while capturing outstanding visual representations of residential or commercial… more
- Amazon (Arlington, VA)
- …requires exceptional expertise in deep learning, large language models, and AI agent architectures to help build our industry-leading Agentic AI portfolio (models, ... with LLMs, LLM training and fine-tuning, and Applied Machine Learning within professional service contexts. As a principal scientist, you will be the bridge between… more
- Amazon (Arlington, VA)
- …Experience team, you will be instrumental in advancing the frontier of human- agent collaboration for enterprise solutions. You will leverage your deep expertise in ... in enterprise environments. Key job responsibilities - Architect and design AI agent systems that can effectively understand, reason about, and execute professional… more
- Under Armour, Inc. (Richmond, VA)
- Customer Service Systems Ops Analyst **Customer Service Systems Ops Analyst** **Values & Innovation** At Under Armour, we are committed to empowering those who ... Here. (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=ua&\_s.crb=aNMP8gWoYkBDFn%252bz2BldysgcgQHZpVs6tHzE9smSuXE%253d) **Purpose of Role** The Customer Service Systems Operations Analyst is responsible for… more
- Humana (Richmond, VA)
- …reliably, safely, and in accordance with human values across dynamic, multi- agent , and high-stakes environments. This is a cross-functional role bridging technical ... tools, and human-in-the-loop evaluation + Develop continuous monitoring strategies for agent behavior in both simulated and real-world environments + Partner with… more
- Steampunk (Mclean, VA)
- **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... design makes for an excellent one. **Contributions** **Contributions** As a ** Service D** **esigner** , you willbe responsible forguiding government clients through… more