- Capital One (Richmond, VA)
- …will be part of a team responsible for transforming customer servicing and agent experiences. You will regularly influence multiple groups and act as a consultant ... to business partners in developing capabilities and executing sustainable customer and agent experiences. You will educate and gain buy-in from key stakeholders to… more
- Humana (Richmond, VA)
- …product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** + ... human-in-the-loop data collection strategies and feedback integration to fine-tune agent behaviors + Partner with UX, engineering, and safety...1 + Annual Incentive Plan + 401K - Excellent company match + Well-being program + Paid Volunteer Time… more
- Concentrix (Richmond, VA)
- …Health Insurance Agent role include: + Six months of customer service experience + High school diploma or GED + Proficiency in fast-paced multi-tasking ... Insurance Rep (Remote) Job Description The Seasonal Non-Licensed Health Insurance Agent interfaces with customers via inbound/outbound calls and/or via the Internet.… more
- TekSynap (Arlington, VA)
- … Service improvement results; + Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance purposes; + Serve as a ... Own overall responsibility for ITSMS process handling on the Service Desk; + Manage all Service Desk...Cloud Smart Strategy. TekSynap is a fast growing high-tech company that understands both the pace of technology today… more
- Steampunk (Mclean, VA)
- **Overview** As a **Senior Service Designer,** you will be responsible for guiding government clients through our _Design Intelligence (TM) _ framework, ... designers, product managers, and engineers + Develop low-fidelity and high-fidelity service blueprints and journey maps to visualize end-to-end user experiences,… more
- Enterprise Mobility (Richmond, VA)
- …correctly; Return failed inspection units back to production for re-cleaning and service agent coaching. + Facilitate change of equipment (COE) vehicles ... Mobility has an exciting opportunity for an Emerald Club Service Specialist. The Emerald Club Service Specialist...States and not require work authorization sponsorship by our company for this position now or in the future… more
- Wolters Kluwer (Glen Allen, VA)
- …**What We Offer: ** The Senior Customer Service Representative role offers growth potential opportunities, professional ... (https://www.wolterskluwer.com/en/contact-us?compositeLink=%7B8B6D9790-777E-4EA6-8A2D-49AA4867660B%7D#AnchorContactForm)** **What You'll be Doing:** As a Senior Customer Service Representative, you will leverage your specialized skills to… more
- Wolters Kluwer (Richmond, VA)
- …(https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)** **What We Offer: ** The Customer Service Coordinator role offers growth potential opportunities, professional ... hybrid schedule, and amazing benefits. **What You'll be Doing:** As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to… more
- Teleperformance USA (VA)
- …started her career at TP as an agent and advanced to the pinnacle of the company ? At TP, the sky is the limit!** **At this time, TP can only offer employment to ... **Category :** **Customer Service /Support** **About TP** **TP is a global, digital...**About TP** **TP is a global, digital business services company . We deliver the most advanced, digitally powered business… more
- Anywhere Real Estate (Virginia Beach, VA)
- …update and manage communication with all parties involved in the transaction. + Prioritize service to the agent and all parties with a positive and engaging ... The **Client Experience Specialist** is a service -minded professional who manages all non-licensed aspects of...to close, to create a seamless experience for the agent , consumer and all deal parties. You are part… more