- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …in compliance with processing and program guidelines published by Customer. + Live agent support via camera guiding enrollee through workflow + Adaptable to ... Service Level Agreements (SLAs). + Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service . +… more
- Citigroup (New York, NY)
- …ensuring compliance and mitigating risk while delivering exceptional service . **Key Responsibilities:** + **Transaction Management:** Structure, negotiate, and ... execute complex escrow and paying agent agreements, collaborating with internal legal counsel to minimize...client inquiries, providing timely and accurate resolutions. + **Sales Support :** Participate in sales calls and client presentations to… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …benefits, claim payments, and enrollment in accordance with MTM, Corporate Service strategy, NCQA, and legislative requirements. The Customer Care Advocate provides ... service for customers and business partners while responding in...Ongoing participation in meetings, training, and skill development to support career path and individual development plans. + Is… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- … Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. + Supports customer ... documents and signature pages, fixing data. + Provides monitoring support and outreach for batch processing issues and errors,...case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking… more
- Wolters Kluwer (Colonie, NY)
- …refining customer service processes and procedures. + Provide mentorship and support to junior associates. + Handle escalated customer issues and ensure proper ... here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)** **What We Offer: ** The Senior Customer Service Representative role offers growth potential opportunities, professional development,… more
- PSEG Long Island (Bethpage, NY)
- …Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location ... will be responsible for creating roadmaps and building programs for workplace service delivery while also providing technical leadership to align workplace services… more
- AireSpring (New York, NY)
- …Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer ... industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and...requirements + Lead solution development efforts that best address agent and agent customer's needs while coordinating… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …(PTO) *Paid Federal Holidays *Health & Welfare Benefits \#CGIFederalJob **Skills:** + Customer Service & Support + Data Entry + Detail-oriented **What you can ... ** Support Associate III** **Category:** Administration **Main location:** United...transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up… more
- IQVIA (Buffalo, NY)
- …takes no more than 5-7 minutes to complete._** **Position Description:** Our Field Service Agent position provides a unique opportunity to employ your technical ... device technology. You will be responsible for assisting Field Service Technicians with replacing parts, troubleshooting, repairing, and updating...updating medical devices in a hospital setting with the support of an on-site team. This is a great… more
- Research Foundation CUNY (New York, NY)
- …and resolve special problems, assure the provision of the highest quality of customer service , and support the development of new staff skills. The Assistant ... the State of New York. RFCUNY is the fiscal agent and authorized signatory for the 26 CUNY colleges...the Office of Legal Affairs, an administrative, policy, and service unit of RFCUNY. The Assistant Counsel reports to… more