- CGI Technologies and Solutions, Inc. (Philadelphia, PA)
- …Management Team, perform various clerical and repetitive manual functions to support the customer service and adjudication departments. Additionally, perform ... , couriers, lock box vendors). * Assist with acceptance agent training: prepare training materials, conduct "meet-and- greets," set-up...Federal Holidays Health & Welfare Benefits **Skills:** + Customer Service & Support + Data Entry +… more
- Under Armour, Inc. (Harrisburg, PA)
- … Levels and allocation is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations team in ... Customer Service Systems Ops Analyst **Customer Service ...agent system issues to ensure business continuity * Support agents experiencing Telephony issues, partner with leadership to… more
- Kelly Services (Philadelphia, PA)
- …tasks: file, data entry, cashiering, and receptionist duties. + Training and support : assist with agent training and maintain electronic records. + ... a full-time, long-term opportunity at our on-site location. **Job Title:** Passport Agent **Pay Rate:** $21.34 **Additional Pay Rate:** $4.98, Health and Welfare pay… more
- Guthrie (Sayre, PA)
- …of and concern for users' business needs. + Demonstrated commitment to customer service who has provided responsive and effective support , developed solid ... emergency preparation and testing as required. + Demonstrates commitment to customer service by providing responsive and effective support , developing solid… more
- Humana (Harrisburg, PA)
- …reliably, safely, and in accordance with human values across dynamic, multi- agent , and high-stakes environments. This is a cross-functional role bridging technical ... tools, and human-in-the-loop evaluation + Develop continuous monitoring strategies for agent behavior in both simulated and real-world environments + Partner with… more
- Adecco US, Inc. (East Stroudsburg, PA)
- …The Customer Services Representative will leverage call center experience serving as Tier1 Agent to deliver excellent customer service thru incoming and outgoing ... and Requirements Basic Qualifications** : 2 years of Customer Service experience 1 year of Call Center Agent...would be State Medical Assistance, TANIF, SNAP, LiHeap, Child Support Enforcement, or Early Childhood Education and Care Services… more
- Concentrix (Harrisburg, PA)
- …via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding ... team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as...Agent role include: + Six months of customer service experience + Proficient in Spanish and English communication… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current ... call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to… more
- Humana (Harrisburg, PA)
- …product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** + ... + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent behaviors + Partner with UX, engineering, and safety teams to embed… more
- CGI Technologies and Solutions, Inc. (Philadelphia, PA)
- …and distribute completed batches to the cashier's office. * Participate in customer service outreach activities. * Assist with acceptance agent training: prepare ... Health & Welfare Benefits \#CGIFederalJob \#PassportUS \#LI-USF **Skills:** + Customer Service & Support + Data Entry + Detail-oriented **What you can expect… more