• Real Time Analyst

    Mass Markets (TX)
    …test. POSITION RESPONSIBILITIES Key Responsibilities: + Monitor real-time call volumes to ensure service levels are met. + Track agent availability and adjust ... will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments.… more
    Mass Markets (06/13/25)
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  • VP, Engineering and Applications - Hybrid…

    GuideOne Insurance (Dallas, TX)
    …exceptional value and user experience. This role supports a multi-client, service -provider model designed to flexibly serve multiple mutual P&C insurance companies. ... Advance the adoption of core insurance platforms (eg, Guidewire, Duckcreek, Agent Portals) and cutting-edge GenAI capabilities. + Drive platform modernization… more
    GuideOne Insurance (07/11/25)
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  • Quality Assurance Specialist

    Mass Markets (TX)
    …join our team. This role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for ... monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements....Detect recurring issues and recommend process improvements to enhance service quality. + Ensure that all interactions comply with… more
    Mass Markets (06/13/25)
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  • Remote Customer Associate- Biology, Clinical

    Kelly Services (San Antonio, TX)
    **Customer Experience Agent ** Kelly(R) Science & Clinical is seeking a Customer Experience Agent for a global bioanalytical and research client based in NY. If ... **Contract- Maternity Coverage** **Why you should apply to be a Customer Experience Agent :** + Opportunity to work with a cutting-edge company in the life sciences… more
    Kelly Services (08/09/25)
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  • Call Center Workforce Management Real Time Analyst

    Teleperformance USA (Mcallen, TX)
    …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... **Purpose** **Responsible for day to day management of service level, site efficiency/occupancy and agents to ensure adherence to schedule and compliance within… more
    Teleperformance USA (08/01/25)
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  • Commercial Real Estate Closing Coordinator - CBG…

    Regions Bank (Dallas, TX)
    …prepared loan packages for syndicated loans, often with Regions serving as the agent bank + Understands the risks associated with closing various types of commercial ... Understands the client's needs and identifies opportunities to improve and resolve client service issues related to the extension of commercial credit + Serves in a… more
    Regions Bank (07/09/25)
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  • Sales Manager, Life Insurance

    Kemper (Texarkana, TX)
    …by phone to ensure that company policies and procedures are being followed. + Provides service for agencies without an assigned agent . + Reports to the District ... to our stakeholders that delivers on our promises._ **Position Summary:** Kemper Home Service team seeking a Sales Manager to work with agents within their assigned… more
    Kemper (08/08/25)
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  • Engineering Manager, Compliance

    Coinbase (Austin, TX)
    …and alignment. Attendance is expected and fully supported. *Team* - The Agent Productivity Tools (APT) organization is a vital part of Coinbase's Enterprise ... to proactively surface, investigate, and prevent illicit financial activities, enhancing agent productivity, reducing user friction, and supporting the Coinbase goal… more
    Coinbase (08/09/25)
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  • Product Manager

    Insight Global (Richardson, TX)
    Job Description Insight Global is seeking a seasoned Product Manager to support a leading financial services client in driving end-to-end product and feature ... intakes and resolve cases, with an immediate priority on redesigning the agent intake process. Key Responsibilities: Lead full lifecycle product management for… more
    Insight Global (08/09/25)
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  • Sr Director, Product Management - AI & Automation

    PagerDuty (Austin, TX)
    …a compelling product strategy and roadmap for PagerDuty's AI assistant, AI agent platform, and (workflow and runbook) automation offerings. + Allocate resources ... products to optimize business outcomes. + Develop and evangelize our internal AI agent platform to empower product and professional services teams to build agents on… more
    PagerDuty (08/08/25)
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