- Amazon (Austin, TX)
- …Experience team, you will be instrumental in advancing the frontier of human- agent collaboration for enterprise solutions. You will leverage your deep expertise in ... in enterprise environments. Key job responsibilities - Architect and design AI agent systems that can effectively understand, reason about, and execute professional… more
- Under Armour, Inc. (Austin, TX)
- … Levels and allocation is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations team in ... Customer Service Systems Ops Analyst **Customer Service ...agent system issues to ensure business continuity * Support agents experiencing Telephony issues, partner with leadership to… more
- NTT DATA North America (Plano, TX)
- …organization, apply now. We are currently seeking a Cloud Engineer (Multi-Cloud Support & Automation) to join our team in Plano, Texas (US-TX), United ... + Design and develop automated workflows using Azure Logic Apps for service request handling, incident management, and routine operational tasks + Develop and… more
- Teleperformance USA (El Paso, TX)
- **Category :** **Customer Service / Support ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...respond to all customer inquiries** + **Provide excellent customer service through active listening** + **Work with confidential customer… more
- Concentrix (Austin, TX)
- …via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding ... team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as...Agent role include: + Six months of customer service experience + Proficient in Spanish and English communication… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current ... call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to… more
- Cognizant (Irving, TX)
- …for virtual agent design, call deflection, intent training, and real-time agent support . + Lead proof-of-concepts (PoCs), demos, and customer workshops in ... center environments. In this role, you will lead initiatives to modernize customer service using Google Cloud's AI-powered tools- **CCAI (Dialogflow CX, Agent … more
- CACI International (San Antonio, TX)
- …Tier 2 Application Support Analyst who is responsible for providing second level service and support on supported MHS Applications to meet or exceed contract ... MHS Applications. Tier 2 staff works closely with Application Support Supervisors to ensure all contract service ...knowledge deficiencies and raise to management. + Ensure that agent calls are correctly logged per established procedure. +… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …in compliance with processing and program guidelines published by Customer. + Live agent support via camera guiding enrollee through workflow + Adaptable to ... Service Level Agreements (SLAs). + Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service . +… more
- CGI Technologies and Solutions, Inc. (Houston, TX)
- …and distribute completed batches to the cashier's office. * Participate in customer service outreach activities. * Assist with acceptance agent training: prepare ... Holidays Health & Welfare Benefits \#CGIFederalJob \#LI-JC1 **Skills:** + Customer Service & Support + Data Entry + Detail-oriented **What you can expect from… more