- Anywhere Real Estate (Virginia Beach, VA)
- …update and manage communication with all parties involved in the transaction. + Prioritize service to the agent and all parties with a positive and engaging ... The Client Experience Specialist is a service minded professional who manages all non-licensed aspects...to close, to create a seamless experience for the agent , consumer and all deal parties. You are part… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current ... call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …in compliance with processing and program guidelines published by Customer. + Live agent support via camera guiding enrollee through workflow + Adaptable to ... Service Level Agreements (SLAs). + Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service . +… more
- Deloitte (Arlington, VA)
- …role ends on 8/31/2025. Responsibilities/Here is What You Will Do: Deal Desk Support , Contracting and Negotiations + Assist with deal desk and contract review ... activities. Support our sales team with deal and contract structuring,...Core Risk Managers on foundational Operate plays (eg, AMS+, Deloitte-as-a- Service , Hybrid Services, and Sticky Deal Constructs), focused on… more
- TekSynap (Arlington, VA)
- … Service improvement results; + Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance purposes; + Serve as a ... Own overall responsibility for ITSMS process handling on the Service Desk; + Manage all Service Desk...technology that enables continuous access to data securely. In support of this mission,FDIC established ServiceNow as an enterprise… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- … Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. + Supports customer ... documents and signature pages, fixing data. + Provides monitoring support and outreach for batch processing issues and errors,...case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking… more
- Amentum (Fort Belvoir, VA)
- …Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support , intelligence and operations ... in every region in the US, to include heavy support to the Washington, DC metro area and Tampa,...of Defense (DoD), Intelligence and Security Command (INSCOM), Army Service Component Commands, other Government agencies, and the Department… more
- System One (Reston, VA)
- Job Title: Mainframe / DB2 Support Engineer Location: 100% Remote EST - candidates should be located in MD, VA, DC, or West Virginia Role Type: 6 + months contract ... on the days Qualifications Experience: 5 + years' experience in Mainframe DB2 Support . Should have skills in DB2, CICS, JCL, z/OS Education Level: Bachelor's Degree… more
- Quality Technology Services, LLC (Ashburn, VA)
- …great things. **Who You Are:** As a QTS' **Senior** **Manager, Business Systems Support (Oracle)** you are responsible for executing on the vision for Oracle Fusion ... Solutions. These solutions are critical to the company and support all the key Finance activities that include Procurement,...and Solution Engineering etc) for consideration into Roadmaps + Service Design + As a SME, play a key… more
- Teleperformance USA (VA)
- **Category :** **Customer Service / Support ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...and additional required resolution techniques.** + **Deliver in scope support for internet service and connectivity related… more