- Steampunk (Mclean, VA)
- …**Steampunk** is seeking a leader tomanage the pursuit of new business opportunitiesand support the delivery of services for our Federal Civilian clients within the ... a focus on Federal Civilian Agencies. **Contributions** The selected candidate will support Steampunk HHS Sector business. The individual will be responsible for… more
- PenFed Credit Union (Alexandria, VA)
- …Administrative Services Director and collaborate across departments and offices to perform full- service , best-in-class support to ensure agent success. ... working to ensure our organization is providing world class service to our members, employees, and our communities. We...meetings when required. + Provide departmental and office administrative support as needed to include, but not limited to… more
- Mass Markets (VA)
- …test. POSITION RESPONSIBILITIES Key Responsibilities: + Monitor real-time call volumes to ensure service levels are met. + Track agent availability and adjust ... will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments.… more
- AltaGas (Springfield, VA)
- …Acquisition department including supply portfolio management, procurement, transportation, delivery service , and invoicing. You will be accountable for acquisition ... strategy development & execution, financial reporting & performance, compliance, agent management, capacity allocation, coordination between utility supply & trading… more
- Mass Markets (VA)
- …join our team. This role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for ... monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements....Detect recurring issues and recommend process improvements to enhance service quality. + Ensure that all interactions comply with… more
- Vylla Home (Virginia Beach, VA)
- …more + Customized training, live demos and more available 24/7 + Customizable agent websites, marketing support , social media training and more + Face-to-face ... Vylla's national footprint and full- service model provide a truly progressive approach to...our headquarters in Aliso Viejo, California) + Back office support including dedicated transaction coordinators and an agent… more
- Steampunk (Mclean, VA)
- …The Tech Lead needs to be a technologist with excellent communication and customer service skills and a passion for data and problem solving. This role involves ... to align the organization and its data assets in support of the mission, and ultimately to realize mission...to be a technologist with excellent communication and customer service skills and a passion for data and problem… more
- Teleperformance USA (VA)
- …proper procedures and efficient and effective practices to provide excellent customer service and support ** + **Provide coaching feedback in coordination with ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...policy training to ensure all policies are understood** + ** Support management teams with representative quality execution** + **… more
- Capital One (Richmond, VA)
- …people-first organization responsible for supporting & transforming the customer and agent servicing experiences. You will regularly integrate and influence multiple ... groups and be seen as a strong change agent by our business partners in supporting strategy &...Certification + At least 1 year experience in Customer Service or Fraud + At least 1 year of… more
- Interactive Government Holdings, Inc. (Springfield, VA)
- …technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, ... Support Services Contact Center. inTransition Support Services will provide support to transitioning service members and/or veterans who are currently… more