- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to ... improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities related to deploying… more
- Humana (Tallahassee, FL)
- …product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** + ... + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent behaviors + Partner with UX, engineering, and safety teams to embed… more
- JPMorgan Chase (Tampa, FL)
- …and manage provider relationships. You will be responsible for improving agent performance, resolving service issues, and conducting service reviews. Your role ... play a key role in ensuring the success of JP Morgan's network of agent banks and market infrastructures. The Network Management team, with over 200 resources… more
- Deloitte (Tampa, FL)
- …role ends on 8/31/2025. Responsibilities/Here is What You Will Do: Deal Desk Support , Contracting and Negotiations + Assist with deal desk and contract review ... activities. Support our sales team with deal and contract structuring,...of complex tasks within a given timeframe + Change Agent - has the ability to get things done… more
- ServiceNow, Inc. (Palm Beach, FL)
- …in multiple coding languages and frameworks. They also resolve errors, provide support , and develop procedures to navigate complex system overlaps. They will play ... a crucial role in delivering transformative integration architectures that support AI solutions on the platform. **What you get to do in this role:** + Experience in… more
- Teleperformance USA (FL)
- **Category :** **Customer Service/ Support ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...VT, WI, WV, WY.** **Your Responsibilities** **As a Technical Support Representative, you will be responsible for finding innovative… more
- Teleperformance USA (North Lauderdale, FL)
- **Category :** **Technical Support ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business ... go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**… more
- Zelis (St. Petersburg, FL)
- …that shape who you are. Position Overview The Workforce Analyst - Payee Support Contact Center will be responsible for supporting the operational stability of global ... customer support functions. This role involves continuous monitoring of real-time...Monitor Performance: Continuously monitor real-time metrics, including contact volumes, agent productivity, service levels, and adherence. + Analysis: Conduct… more
- Anywhere Real Estate (Tampa, FL)
- The Escrow Support Specialist plays a key role throughout the duration of the real estate transaction by providing centralized support to a variety of Escrow ... for providing a high level of customer service to the Escrow Officer, agent and consumer, ensuring efficient and effective file management and applying appropriate… more
- Anywhere Real Estate (Tampa, FL)
- …of the transaction, from contract to close, to create a seamless experience for the agent , consumer and all deal parties. You are part of a collaborative team that ... in reliable and skillful hands. **This position is 100% remote and will support various markets. The ideal candidate will have Florida real estate transaction… more