- Optiv (Tampa, FL)
- …current with advances in AI technologies such as foundation models, autonomous agents , reinforcement learning, and agent orchestration tools, and proactively ... assess how AI techniques, such as machine learning, natural language processing, and agent frameworks, can address those needs. + Work closely with Optiv's data… more
- Mass Markets (FL)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...and key quality metrics. + Offer constructive feedback to agents to improve their performance. + Assist in the… more
- Mass Markets (FL)
- …join our team. This role is critical in ensuring that new hire agents are effectively onboarded, trained, and continuously developed to meet company standards. The ... Lead initial training and coaching sessions for new hire agents to ensure they understand the company's products, services,...instructional videos. + Conduct regular refresher sessions to keep agents updated on new products and services. + Measure… more
- USG Insurance Services, Inc. (Tampa, FL)
- …Are: Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network ... skills to work with our targeted carriers, retail insurance agents , and develop a book of business. Responsibilities include...a successful Producer/Broker to: + Work with retail insurance agents , to develop and submit business to target markets… more
- Raymond James Financial, Inc. (St. Petersburg, FL)
- …+ Perform initial review of submitted life insurance applications + Validate agent licensing and appointment for business submitted + Input case into agency ... timely completion + Process issued life insurance policies for mailing to financial advisors/ agents + Send follow up notices to financial advisors/ agents until… more
- Deloitte (Miami, FL)
- …of next generation contact center platforms across an enterprise of over 5,000 agents . This role is responsible for influencing the design and implementation of ... as emerging innovations such as Artificial Intelligence (AI), Intelligent Virtual Agents (IVAs), and ambient technologies. The Manager will collaborate closely with… more
- Carrington (Jacksonville, FL)
- …optimal performance is reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create a high performance ... updates to management. + Real-time monitoring of campaigns, dialer agents , calling list penetration and statistics to ensure ...agents , calling list penetration and statistics to ensure agents are fully utilized. + Engage Dialer vendor directly… more
- Anywhere Real Estate (Tampa, FL)
- …for providing a high level of customer service to the Escrow Officer, agent and consumer, ensuring efficient and effective file management and applying appropriate ... People first approach- providing exceptional customer service to Escrow Officer, agents , and other appropriate parties throughout the transaction process. +… more
- Coinbase (Tallahassee, FL)
- …connection, and alignment. Attendance is expected and fully supported. * *Team*- The Agent Productivity Tools (APT) team is a vital part of Coinbase's Enterprise ... tools and applications that improve the efficiency and effectiveness of CX agents . This helps resolve customer issues and compliance KYC processes faster, with… more
- USG Insurance Services, Inc. (Tampa, FL)
- …Are: Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network ... lead generation, manage account documentation, and maintain positive relationships with agents and colleagues. Staying current on industry trends through ongoing… more