- AdventHealth (Orlando, FL)
- …**The value you'll bring to the team:** + Serves as a change agent and process facilitator for tactical improvement initiatives. + Conducts analysis, documents ... processes, develops and implements effective controls, and optimizes processes to increase operational performance and reduce costs. + Utilizes PI principles and tools, including value stream maps, standard work, 6s, visual management, facilitation, and change… more
- Teleperformance USA (Panama City, FL)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... **Your Responsibilities** **Consumer Engagement Advisor are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for… more
- ServiceNow, Inc. (West Palm Beach, FL)
- …teams to embed Enterprise Search natively into workflows, conversational interfaces, and agent experiences across IT, HR, Customer Service, and more. . Metrics & ... Impact - Define KPIs for search quality (precision, recall, satisfaction, deflection rates), usage adoption, and measurable business outcomes. Build a culture of continuous improvement through experimentation and analytics. . Thought Leadership - Represent… more
- HCA Healthcare (St. Petersburg, FL)
- …or education environment. Special Qualifications:Ability to secure state required agent licensing, as needed. Computer proficient with Microsoft Word, Excel, ... and PowerPoint. Recruit experience helpful. Able to maintain a customer-friendly demeanor. Able to work flexible hours, including weekends and evenings, as needed. Physical/Mental Demands & Work Environment:Must be able to sit at a desk for eight (8) hours at… more
- REI (Boca Raton, FL)
- …for growth and operational excellence. This leader will act as a positive change agent in support of the co-op and stores transformation plan driving a more active ... and strategic voice from the stores organization across the division, commercial organization, and the Co-op, while increasing accountability and bias for action. This role creates an inclusive environment and develops diverse teams and leaders representing… more
- WestRock Company (Bradenton, FL)
- …solve problems, develop new ideas, or build the business. * Lead as a change agent to ensure lean processes are deployed with a sense of urgency. * Demonstrated ... understanding of quality processes and continuous improvement, such as Six Sigma certification. * Excellent communication skills and ability to interact across all levels of the organization, while accomplishing organizational goals. * Relentless determination… more
- CAI (Tallahassee, FL)
- …neurodiversity to the enterprise. **Job Summary** As a Bilingual (German/English) Service Desk Agent , you will be responsible for providing end user support to our ... clients utilizing excellent customer service skills. This is a part-time position (20 hours per week). **Job Description** We are looking for a bilingual customer service-oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support to both… more
- The Walt Disney Company (Orlando, FL)
- …at scale + Strong understanding of AI concepts, especially agent -based systems, personalizationand contextual recommendations + Excellent communication skills, with ... the ability to translate technical concepts into guest-friendly experiences + Experience with agile product development and cross-functional collaboration **Preferred** + Master's degree in a related field + Background in travel, leisureor e-commerce… more
- TEKsystems (Deerfield Beach, FL)
- …& Evaluate: Analyze 15 recorded calls and screen interactions daily to assess agent performance. + Score & Document: Use established QA scorecards to record findings ... and provide actionable feedback. + Collaborate: Participate in calibration sessions to ensure scoring consistency across the QA team. + Maintain Productivity: Meet daily quotas and expectations, whether working in-office or remotely. What You Bring +… more
- Navy Exchange Services (NEX) (Pensacola, FL)
- …- Maintains combs in solution and sanitizes equipment in chemical or physical agent . Responsible for the upkeep and cleanliness of designated workstation and shop. ... Makes necessary preparations for shampoo and towels to be used to minimize delay of customer services. - Makes minor repairs on equipment such as replacing switches, plugs and cords, etc. - Operates cash register; prepares hair care chits, collects and… more