- Coinbase (Austin, TX)
- …to millions of users globally. We are responsible for managing the agent experience across chat, phone, email, and social channels, empowering customer service ... agents across compliance and retail business units to operate...own platforms that prioritize the customer-first approach while driving agent productivity and maximizing automation. Our team thrives on… more
- Anywhere Real Estate (Houston, TX)
- …company initiatives, foster a collaborative culture and facilitate affiliate growth, agent recruiting, retention and brand engagement. _Note:_ _While the Vice ... methodologies to increase rates of usage + Provides support and assistance on agent recruiting and retention + Delivers presentations to affiliate leaders and … more
- JPMorgan Chase (Plano, TX)
- …Compliance, Technology, Legal, and CDAO to deliver AI and ML-powered automation, agents , and decision support. + Ensure robust model risk documentation, regulatory ... in Python, PyTorch, TensorFlow, Scikit-learn, Jupyter; hands-on with LLM agent frameworks, deep learning (CNNs, transformers), exploratory data analysis. +… more
- USAA (Plano, TX)
- …solutions through alternative models such as white-labeled platforms, managing general agents (MGAs), or fronting company partnerships. + Agent -Driven ... programs that national brokers, including tools, training, or platforms that enhance agent productivity and customer engagement. + Home and Auto Ancillary Services:… more
- Under Armour, Inc. (Austin, TX)
- …Levels and allocation is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations team in technical ... and upkeep systems * Partner with IT to troubleshoot agent system issues to ensure business continuity * Support... system issues to ensure business continuity * Support agents experiencing Telephony issues, partner with leadership to solve… more
- Highmark Health (Austin, TX)
- …This role will lead the design and architecture of our next-generation intelligent agent systems and solutions powered by generative AI. As a key technical expert, ... responsible for defining the blueprint for autonomous, adaptive AI agents that can reason, plan, learn, and act within...3 years of experience with Architecting and designing AI agent systems or similar autonomous systems + 2 years… more
- Beacon Mobility (Houston, TX)
- …and distribution of recaps, findings and summaries. * Assist with training new agents and re-training on policies and procedures. * Remain proficient and up-to-date ... new procedures, and update existing procedures when changes occur. * Conduct agent monitoring activities, while providing live in the moment coaching for quality… more
- Mass Markets (Killeen, TX)
- …We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service across BPO campaigns. You'll be responsible for ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement… more
- USG Insurance Services, Inc. (Houston, TX)
- …Are: Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network ... directly with our primary customer, the independent Property and Casualty Retail Agent . Acting as a representative for either our contract or brokerage carriers,… more
- Caterpillar, Inc. (Irving, TX)
- …innovation and automation. The ideal candidate will have experience building GenAI agents and a passion for applying AI to real-world supply chain challenges.** ... **The ideal candidate can build GenAI agents and demonstrate a passion for delivering innovative solutions...area. + **Drive innovation by designing and deploying GenAI agents that enhance supply chain capabilities and deliver transformative… more