- Kyndryl (Austin, TX)
- …AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + Design omnichannel orchestration ... leading large-scale transformation programs for enterprises with 10,000+ contact center agents . + Strong leadership and transformation skills. + Deep understanding… more
- The Hartford (San Antonio, TX)
- …sets up electronic files. + Maintain surety account electronic files. + Assist agents to service surety business. + Address light billing inquiries via inbound call ... members and external business partners such as a representative from an agent or broker's office. + Self-motivated to consistently deliver prescribed services and… more
- US Tech Solutions (Austin, TX)
- …global service delivery centers and advocate the continual improvement of the agent training experience. + You will monitor training execution efficiency and report ... progress and evaluate the training to understand its effectiveness in preparing agents to meet the operations' targets. **Experience:** + Experience with Learning… more
- Celonis (Austin, TX)
- …Software / SaaS applications (eg SAP), experience with implementing AI agents (IBM Watson Orchestrate, Amazon Bedrock, Microsoft Copilot, Salesforce Agentforce), RPA ... business process improvement and deploying improvement measures, being a change agent and training users/process owners to realize value. + **Industry Expertise:**… more
- CACI International (San Antonio, TX)
- …calls that are too difficult for Tier I. + Perform side-by-side coaching with agents on difficult calls as necessary. + Conduct training sessions as necessary under ... performance and knowledge deficiencies and raise to management. + Ensure that agent calls are correctly logged per established procedure. + Work special projects… more
- Pearl Interactive Network (El Paso, TX)
- …+ Perform tasks to ensure service level requirements are met. + Ensure agents understand and comply with all call center objectives, key performance standards, and ... policies. + Answer agent questions regarding best practices or difficult calls. + Assume leadership responsibility for departmental tasks and call center activities… more
- University of Texas Rio Grande Valley (Mcallen, TX)
- …placement of ties, placement of suture ligatures, application of chemical hemostatic agents , or other measures under direct supervision of surgeon. + Assists with ... of surgeon. + Applies post-operative subcutaneous injection of local anesthetic agent per surgeon's directive. + Participates in the selection and application… more
- PNC (Dallas, TX)
- …estate loans. Typical duties include interacting with borrowers and insurance agents to obtain evidence of insurance, paying insurance premiums, insurance ... for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligence requirements; and/or monitoring construction… more
- UTMB Health (Galveston, TX)
- …mixed method approaches. Able to obtain clearance for work with Tier 1 Select Agents and be registered as a Principal Investigator under the US Federal Select ... Agent Program (FSAP). **JOB SUMMARY** **Function** : The Regulatory Scientist II will be assigned as a Study Director, as defined by the US FDA Good Laboratory… more
- USG Insurance Services, Inc. (Arlington, TX)
- …Are: Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network ... Assistant, or designated Producer/Broker(s). Responsibilities include: + Correspondence with agents or carriers for additional information needed and handling… more