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- …hiring a Program Manager, Coinbase One, to evolve Priority Support into a best-in- class offering and leverage CX to drive member retention and product adoption. ... predictable quality at scale. * Leverage Priority Support interactions as a retention driver by designing save strategies and enabling agents to educate members on… more
- BrightSpring Health Services (Englewood, CO)
- …needs + Develops and maintains training materials, SOPs, job aids, and e -learning modules + Facilitates refresher courses to address compliance updates, workflow ... changes, or system enhancements + Ensures all training aligns with Amerita policies, HIPAA, URAC/ACHC/Joint Commission standards, and payer requirements + Creates… more
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