- NBC Universal (New York, NY)
- …Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service . We produce and distribute premier filmed entertainment and programming through ... players + Experience building for multiple platforms (iOS, Android, Amazon , Roku, Apple) and domains (TV, Movies, Sports, News,...with a proven track-record of developing and acting on customer insights + Experience working in an Agile software… more
- SHI (Albany, NY)
- …high-quality service delivery. + Develop and implement strategic plans to enhance service offerings and improve customer satisfaction. + Manage and mentor a ... existing accounts + Partner with SHI's core technology partners ( Amazon , Microsoft, Google) to enhance the company's status as...selling and account development of commercial accounts with a service focus in a customer -facing role +… more
- Capgemini (New York, NY)
- …you will support and deliver end-to-end transformation initiatives across contact center operations, customer service , and service operations. Your role will ... in: . Partner with senior client stakeholders to shape customer service transformation strategies aligned to broader...with enabling platforms such as Genesys, NICE, Salesforce, or Amazon Connect is beneficial but not required. + Exceptional… more
- Capgemini (New York, NY)
- …you will lead strategic initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage the full ... blend of strategic thinking, relationship management, team leadership, and subject matter depth in customer service and service operations. In this role you… more
- Kyndryl (New York, NY)
- …IT customer solutions, transformations that impact across the entire customer Eco-system. **Application Modernization Service Area Goals** The consulting ... Key Responsibilities: + Understanding Client Problems and Seeing Innovative Solutions: Service Owners in Kyndryl's consulting organization know how to listen to… more
- Kyndryl (Albany, NY)
- …cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + ... across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer … more
- Verint Systems, Inc. (Albany, NY)
- …networking abilities. + Strong analytical and critical thinking skills. + Excellent customer service and leadership skills. + Effective and Professional ... At Verint, we believe customer engagement is the core of every global...global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering… more
- Carter's/OshKosh (Brooklyn, NY)
- …+ Support store team with Asset Protection through a consistent level of customer service , safety awareness, and operational controls **Qualities we'd love in ... Target, and its Simple Joys brand is available on Amazon . The Company also owns Skip Hop, a global...product styles, features, and benefits + Maintain a genuine customer focus on the sales floor + Foster a… more
- Red Hat (Albany, NY)
- …adding a Consultant to assist in delivering solutions that solve customer business challenges, through hands-on technical implementation and enablement of ... work with clients across North America, so a willingness to travel to customer locations 30-40 weeks per year is required. Applicants must reside within close… more
- Ryder System (Albany, NY)
- …maintains good relationships with customer and IT colleagues to meet expected customer service levels. + Familiar with project management techniques and may ... for network architecture and operation of cloud platform operating on Azure and Amazon Web Services (AWS). Acts as a primary escalation support resource for… more