- Amazon (Seattle, WA)
- … Engagement Technology Team, and our mission is to design Earth's best customer service , where every interaction is intuitive, effortless, seamless, and ... greatly impacts our customers' experience and is critical for Amazon . This role is for a hands-on UX design...- Leads with deep empathy for our customers, our customer service associates, and team members. -… more
- Amazon (Seattle, WA)
- …Intelligence (AI) with Large Language Models (LLMs) to revolutionize how customers interact with Amazon Customer service . You will work directly with our ... the organization. The mission of the CET team within Customer Service is to create earth's best...Influence senior leaders across Amazon and communicate Amazon AI's vision, strategy, goals, status, and customer… more
- Amazon (Seattle, WA)
- …and development of innovative self- service technologies and generative AI solutions for Amazon Customer Service . In this role, you will be responsible ... Description We're Amazon 's Customer Engagement Technology Team and...Team and our mission is to design Earth's best customer service where every interaction is intuitive,… more
- Amazon (Seattle, WA)
- …be instrumental in developing and implementing advanced threat detection mechanisms that safeguard Amazon 's customer service operations. You'll work at the ... Detection (TD2) team is a critical component of the Customer Service Security organization. Our mission is...Service Security organization. Our mission is to protect Amazon customer data and ensure operational integrity… more
- Amazon (Seattle, WA)
- … is the place for you. At the core of this customer centricity is the Amazon Customer Service (CS) organization. We are looking for a Finance Manager to ... Amazon , we're working to be the most customer -centric company on earth. To get there, we need...common approaches and timelines - Key team member of Customer Service Finance team that contributes to… more
- Amazon (Seattle, WA)
- Description We are seeking a Principal Applied Scientist to lead Amazon Customer Service 's (ACS) text-based AI initiatives. In this role, you will spearhead ... development of our large language model foundations and agentic AI solutions for customer service automation. You will architect scalable chatbot solutions that… more
- Amazon (Seattle, WA)
- …data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon 's customer service platforms. - Develop and implement ... and explore opportunities to incorporate new techniques and technologies into Amazon 's customer service solutions. - Collaborate with internal and external… more
- Amazon (Seattle, WA)
- …and program managers who develop and deploy LLM-based Conversational AI systems to enhance Amazon 's customer service experience and effectiveness. We work on ... the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best...develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple… more
- Amazon (Seattle, WA)
- Description Amazon 's Customer Service Identity and Access Management (IAM) teams supports our business with identity and access management solutions while ... do this though scalable mechanisms, leveraging automation and AI, while protecting our customer 's data and privacy. The Senior Manager of this program will lead a… more
- Amazon (Seattle, WA)
- …own the definition and implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP ... (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer ...conceive innovative ways to leverage data in transforming the customer experience. Amazon offers a full range… more