- Amazon (Seattle, WA)
- …and program managers who develop and deploy LLM-based Conversational AI systems to enhance Amazon 's customer service experience and effectiveness. We work on ... the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best...develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple… more
- Amazon (Seattle, WA)
- …data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon 's customer service platforms. - Develop and implement ... and explore opportunities to incorporate new techniques and technologies into Amazon 's customer service solutions. - Collaborate with internal and external… more
- Amazon (Seattle, WA)
- …for building AI-enabled solutions to revolutionize the way customers solve problems with Amazon Customer Service . We strive to deliver delightful solutions ... (eg, regional teams, concessions-policy team). - Influence senior leaders across Customer Service and communicate Amazon AI's vision, strategy, goals,… more
- Amazon (Seattle, WA)
- …own the definition and implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging Data Science, Agentic AI, ... Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. Amazon offers a full range of benefits… more
- Amazon (Seattle, WA)
- …own the definition and implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP ... (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer ...conceive innovative ways to leverage data in transforming the customer experience. Amazon offers a full range… more
- Amazon (Seattle, WA)
- … customer feedback and seeks to address daily pain points and deliver improved customer service . Amazon Connect offers a compelling alternative for our ... to build innovative solutions for their most complex challenges. Amazon Connect is one of the fastest growing services...and a leader in the Contact Center as a Service (CCaaS) space. This AI-powered cloud contact center delivers… more
- Amazon (Seattle, WA)
- …emerging luxury fashion and beauty brands. Our team is passionate about bringing Amazon 's customer -centric service , logistics, and innovation to the online ... levels of an organization to gain support for initiatives Amazon is an equal opportunity employer and does not...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
- Amazon (Seattle, WA)
- …cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of ... into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service… more
- Amazon (Seattle, WA)
- …cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of ... into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service… more
- Amazon (Seattle, WA)
- …cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of ... into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service… more
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