- Amazon (Seattle, WA)
- …Digital & Alexa Support (D2AS) team seeks a Data Scientist to drive customer service experience improvements. In this role, you will: - Lead modeling ... projects to enhance customer service experience. - Develop data-driven insights...Amazon offers a full range of benefits that support you and eligible family members, including domestic partners… more
- Amazon (Seattle, WA)
- …to make an impact on a global scale, please apply! About the team OCP is global Customer Service team within D2AS that works on some of the most sensitive issues ... Description The Digital, Device, & Alexa Service (D2AS) Offensive Content and Privacy (OCP) Specialist...Amazon offers a full range of benefits that support you and eligible family members, including domestic partners… more
- Amazon (Seattle, WA)
- Description We are seeking a Principal Scientist to lead Amazon Customer Service 's (ACS) voice AI initiatives. In this role, you will leverage your expertise ... in large language models and speech AI to pioneer our next-generation customer service voice solutions. You will shape the technical strategy for voice… more
- Amazon (Seattle, WA)
- …and development of innovative self- service technologies and generative AI solutions for Amazon Customer Service . In this role, you will be responsible ... Description We're Amazon 's Customer Engagement Technology Team and...Team and our mission is to design Earth's best customer service where every interaction is intuitive,… more
- Amazon (Seattle, WA)
- Description Amazon Just Walk Out as a Service ...Manager, Customer Success to build first class customer service and operational support programs ... and just go. Born from years of experience at Amazon Go, Just Walk Out uses a combination of...Basic Qualifications - 10+ years in customer -facing service , retail operations, and operational support -… more
- Amazon (Seattle, WA)
- …be instrumental in developing and implementing advanced threat detection mechanisms that safeguard Amazon 's customer service operations. You'll work at the ... Customer Service Security organization. Our mission is to protect Amazon customer data and ensure operational integrity through advanced detection… more
- Amazon (Seattle, WA)
- …- Design and develop robust, semantically rich, and extensible data models for Amazon Customer Service , enabling seamless machine ingestion and inference. ... ontology models while collaborating with global teams to evolve Amazon 's customer service . You will...Amazon offers a full range of benefits that support you and eligible family members, including domestic partners… more
- Amazon (Seattle, WA)
- …and attributes. These segments are used for hundreds of use-cases across Amazon and subsidiaries: automatically applying promotions to customer orders during ... checkout, blocking irrelevant advertisements, and personalizing the customer experience across Amazon websites, apps, and devices - even the words spoken by… more
- Amazon (Seattle, WA)
- Description Amazon .com is broadly recognized as a leader in providing exceptional Customer Service globally. At Amazon , we are driven by innovation and ... engineers, and product managers, to integrate LLM-based solutions into Amazon 's customer service platforms. -...their questions answered efficiently, and on associate-facing products that support our customer service associate… more
- Amazon (Seattle, WA)
- Description We are seeking a Principal Applied Scientist to lead Amazon Customer Service 's (ACS) text-based AI initiatives. In this role, you will spearhead ... development of our large language model foundations and agentic AI solutions for customer service automation. You will architect scalable chatbot solutions that… more