- Mass Markets (KS)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... Key Responsibilities: + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use evaluation forms to… more
- Mass Markets (Wichita, KS)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... performance gaps and training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training to implement quality… more
- Mass Markets (Wichita, KS)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... regulatory requirements. + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA initiatives with… more
- Zurich NA (Overland Park, KS)
- …firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance . If you are a preferred vendor, please use our ... selected for this opportunity should be able to report into the following North American office location: Overland Park, KS. In this role you will be responsible… more
- PVH Corp. (Kansas City, KS)
- …TikTok (https://www.tiktok.com/%40tommyhilfiger?lang=en) ) **About the Role:** Welcome to the classic, American cool world of **TOMMY HILFIGER** . We are looking for ... when it comes to your health, finances, and work-life balance. This includes: + ** Insurance :** best in class medical insurance , vision insurance , dental … more
- Mass Markets (KS)
- …call center environment. + Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of sourcing techniques and recruitment ... your future with retirement savings programs, where available. + Disability Insurance :Short-term disability coverage is available to help protect you during… more
- Mass Markets (Wichita, KS)
- …SLAs + Possess effective conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and multi-tasking skills ... your future with retirement savings programs, where available. + Disability Insurance :Short-term disability coverage is available to help protect you during… more
- Mass Markets (Wichita, KS)
- …and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management, planning, organizational ... your future with retirement savings programs, where available. + Disability Insurance :Short-term disability coverage is available to help protect you during… more
- Mass Markets (Wichita, KS)
- …a related field preferred. + Active, unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or other recognized Tax Preparer credentials. ... your future with retirement savings programs, where available. + Disability Insurance :Short-term disability coverage is available to help protect you during… more
- Mass Markets (Wichita, KS)
- …diploma or equivalent required. + Active, unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or Tax Preparer credentials. + Active ... your future with retirement savings programs, where available. + Disability Insurance :Short-term disability coverage is available to help protect you during… more