- TECO Energy (Tampa, FL)
- **Title:** Sr Enterprise Cyber Risk Mgmt Analyst , Vulnerability Assessment, Progression **Company** : Tampa Electric Company **Location:** Ybor Data Center ... **Recruiter:** Mark E Koener **TITLE:** Enterprise Cyber Risk Management Analyst , Progression **PERFORMANCE COACH:** Enterprise Cyber Risk Management Lead… more
- Mass Markets (FL)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team. This role...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Pearl Interactive Network (Tallahassee, FL)
- …Analyst ** to help monitor, evaluate, and enhance performance across our contact center operations. The **Quality Assurance Analyst (QAA)** is responsible for ... with call monitoring tools and systems for tracking quality metrics and customer satisfaction data. + Excellent communication and interpersonal skills, with… more
- Bank of America (Jacksonville, FL)
- …Tableau + Functional knowledge of multiple products and/or channels (eg Credit, Debit, Digital, Call Center , etc.) + Proficiency coding in SAS and/or Python and ... Fraud Analytics and Innovation Lead Analyst Newark, Delaware;Plano, Texas; Richmond, Virginia; New York, New York; Boston, Massachusetts; Chandler, Arizona;… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Carnival Cruise Line (Miami, FL)
- The Fleet Deployment Analyst is responsible for implementing fleetwide deployment and itineraries that maximize Net Cruise Revenue, minimize fuel consumption and ... 1,800+ cruises and 4,500+ port calls per year. The Fleet Deployment Analyst will collaborate across the organization to implement deployment and itinerary designs… more
- Evolent (Tallahassee, FL)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... the mission. Stay for the culture. **What You'll Be Doing:** **Senior Scope Analyst , Scope Management** The Specialty Scope Management team is made up of analysts,… more
- University of Miami (Miami, FL)
- …Department of Executive Medicine has an exciting opportunity for a full time Business Planning Analyst 2 at Desai Sethi Medical Center in Miami. The incumbent is ... Executive Health programs. Includes dashboard per provider, site and overall department metrics . + Extracts data from multiple University systems in order to track… more
- Molina Healthcare (FL)
- …3-5 years relevant experience with Workforce Management methodologies - expert level with call centers experience with call center operations, processes, and ... performance in each discipline within transparent set of key metrics and targets and aligns appropriate schedules to meet...experience with Workforce Management methodologies - expert level with call centers experience with call center… more
- Evolent (Tallahassee, FL)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... manage, and analyze claims and operational data using industry-standard metrics . + Process and validate raw unadjudicated claims data....speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more