- Mass Markets (FL)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team. This role...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build positive ... everyday issues (eg, locating a plumber or automobile mechanic). The Workforce Analyst collects, analyzes, and reports metrics on Military OneSource workforce… more
- Molina Healthcare (FL)
- …3-5 years relevant experience with Workforce Management methodologies - expert level with call centers experience with call center operations, processes, and ... performance in each discipline within transparent set of key metrics and targets and aligns appropriate schedules to meet...experience with Workforce Management methodologies - expert level with call centers experience with call center… more
- UKG (Ultimate Kronos Group) (Weston, FL)
- …inspired by you. **About the Team** As a Senior Security and Threat Monitoring Analyst , you will be part of UKG's Global Security Operations Center (GSOC) ... of the work, you are required to have occasional on- call duties on weekends and/or holidays. Additional work hours...experience in developing and delivering relevant and value-add operational metrics to support and provide visibility into the GSOC… more
- Evolent (Tallahassee, FL)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... Stay for the culture. **What You'll Be Doing:** Job Description Senior Analyst , Performance Analytics - **RBM Cardiac** product focus, utilizes and develops analytic… more
- Evolent (Tallahassee, FL)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... their health plan populations + Partnering with internal stakeholders to identify key metrics aligned with client strategy and Evolent's value story + Creating data… more
- Capgemini (Pensacola, FL)
- …mediums of communication - written, verbal and/or by phone **Requirements:** + Prior call center experience preferably with a multi-screen setup for easier ... communication skills + The ability to display soft skills while moving the call forward + Meeting or exceeding government mandated timelines + Complying with… more