- AbbVie (North Chicago, IL)
- …appeals, and specialty pharmacy operations + 1-2 years supervisory experience in a call center , large physician, managed care, or healthcare insurance setting ... Tik Tok (https://www.tiktok.com/@abbvie) . Job Description Purpose The Supervisor, Insurance Analyst provides leadership, support, and supervision for the Insurance … more
- Bank of America (Chicago, IL)
- …Tableau + Functional knowledge of multiple products and/or channels (eg Credit, Debit, Digital, Call Center , etc.) + Proficiency coding in SAS and/or Python and ... Fraud Analytics and Innovation Lead Analyst Newark, Delaware;Plano, Texas; Richmond, Virginia; New York, New York; Boston, Massachusetts; Chandler, Arizona;… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Evolent (Springfield, IL)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... the mission. Stay for the culture. **What You'll Be Doing:** **Senior Scope Analyst , Scope Management** The Specialty Scope Management team is made up of analysts,… more
- Evolent (Springfield, IL)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... manage, and analyze claims and operational data using industry-standard metrics . + Process and validate raw unadjudicated claims data....speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- Constellation (Springfield, IL)
- …infrastructure enhancement needs / requirements. Serve as SME in development of metrics and implementation of same. Must have a thorough understanding and strong ... demonstration of network infrastructure design, data center trends, technologies and how they strategically intersect with business requirements and mesh with the… more
- JPMorgan Chase (Elgin, IL)
- …**Preferred Qualifications:** + Experience in collections or customer service in a call center . + Specialized knowledge for independent thought and action. ... through 1:1s, chats, and team meetings. + Communicate effectively in a metrics -driven environment. + Provide ad hoc support to division leaders. **Required… more
- NTT DATA North America (Lemont, IL)
- …similar ITSM ticketing system + ITIL v3 or higher + IT Certifications: HDI Support Center Analyst , Service Desk, MCITP, MCSA, MCA, RedHat, Linux or equivalent + ... and peripherals. * Ensures client service levels and performance metrics are met by team + Ensure contractual deliverables...Minimum 3 years of experience to include: + Automated Call Distribution (ACD) or equivalent + Project and Program… more