- Insight Global (Cascade, MI)
- Job Description We are seeking a detail-oriented and mission-driven Healthcare Call Center Quality Analyst to help ensure a high standard of service and ... This role plays a critical part in launching and scaling a new call center by establishing and executing quality monitoring processes, analyzing performance… more
- Teleperformance USA (Warren, MI)
- …RESPONSIBILITIES AND REQUIREMENTS** + **Manage daily** **reporting,** **distribution** **and data entry of call center metrics ** + **Monitor** ** call ... center activity** + **Maintain** **generation** **,** **storage** **and distribution of call center data** + **Serve as** **communication** **point between… more
- Insight Global (Cascade, MI)
- …has strong experience with Power BI and other visualization platforms, a solid understanding of call center metrics , and a passion for turning data into ... strategic planning, and decision-making processes of our newly launched healthcare payment call center . This role will be responsible for developing,… more
- Ford Motor Company (Dearborn, MI)
- …all the items that need to fill the cost hopper to meet our metrics . Separately, this role will be strong support for development of our Electrical Architectures ... with a focus on - deliverables. Lastly, the analyst joining the team will have some responsibility for...the team will have some responsibility for leading Quality metrics for the team. Cost and Quality- you'll be… more
- General Motors (Warren, MI)
- …Manages the planning, execution, and communication of User Acceptance Testing for the call center , accounting, tax, and finance stakeholders. Hybrid Work Policy ... study and 2 years of experience as a Reporting Analyst , Data Analyst , Financial Analyst ,...analysis; Zuora Cloud Billing; Interpreting and forecasting data, translating metrics and business impact to Finance leaders; Ad-hoc analysis… more
- Pearl Interactive Network (Lansing, MI)
- …Analyst ** to help monitor, evaluate, and enhance performance across our contact center operations. The **Quality Assurance Analyst (QAA)** is responsible for ... with call monitoring tools and systems for tracking quality metrics and customer satisfaction data. + Excellent communication and interpersonal skills, with… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Evolent (Lansing, MI)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... the mission. Stay for the culture. **What You'll Be Doing:** **Senior Scope Analyst , Scope Management** The Specialty Scope Management team is made up of analysts,… more
- Molina Healthcare (MI)
- …3-5 years relevant experience with Workforce Management methodologies - expert level with call centers experience with call center operations, processes, and ... performance in each discipline within transparent set of key metrics and targets and aligns appropriate schedules to meet...experience with Workforce Management methodologies - expert level with call centers experience with call center… more
- Evolent (Lansing, MI)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... manage, and analyze claims and operational data using industry-standard metrics . + Process and validate raw unadjudicated claims data....speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more