• Director of User Support

    City of New York (New York, NY)
    …egain reporting call metrics and apply analysis to optimize call center efficiency and enhance customer experience. - Reviewing incident reports ... Supervisory and/or leadership experience within a help desk or call center operation - Exceptional oral, written...who is permanent in the title of Administrative Staff Analyst or a comparable title. Additional Information: O-025 To… more
    City of New York (02/12/25)
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