- Mass Markets (VA)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team. This role...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- NANA Regional Corporation (Fredericksburg, VA)
- Synteras an AKIMA Company is looking for an Electronic Surveillance System Analyst to join our team supporting the Federal Bureau of Investigation. In this role, you ... Agreement (SLA) Management process for the FBI National Domestic Communications Assistance Center . Candidate must have law enforcement experience and be able to… more
- Pearl Interactive Network (Richmond, VA)
- …Analyst ** to help monitor, evaluate, and enhance performance across our contact center operations. The **Quality Assurance Analyst (QAA)** is responsible for ... with call monitoring tools and systems for tracking quality metrics and customer satisfaction data. + Excellent communication and interpersonal skills, with… more
- Bank of America (Richmond, VA)
- …Tableau + Functional knowledge of multiple products and/or channels (eg Credit, Debit, Digital, Call Center , etc.) + Proficiency coding in SAS and/or Python and ... Fraud Analytics and Innovation Lead Analyst Newark, Delaware;Plano, Texas; Richmond, Virginia; New York, New York; Boston, Massachusetts; Chandler, Arizona;… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- SAIC (Quantico, VA)
- …technical support to approved seat service DCSA end users. + Part of a call center of mission-ready technicians to assist staff with data input/output devices ... Combatant Commands Business Group of SAIC is seeking a **Customer Support Analyst (Quantico, VA)** to support a transformational infrastructure program for DCSA.… more
- Evolent (Richmond, VA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... the mission. Stay for the culture. **What You'll Be Doing:** **Senior Scope Analyst , Scope Management** The Specialty Scope Management team is made up of analysts,… more
- NANA Regional Corporation (Fredericksburg, VA)
- SAVA is hiring an Electronic Surveillance System Analyst to support the FBI at the National Domestic Communications Assistance Center (NDCAC). In this role, you ... **Responsibilities** + Support operations of National Domestic Communications Assistance Center (NDCAC) Technical Resource Group (TRG) including the management,… more
- Huntington Ingalls Industries (Newport News, VA)
- …the Alteration Installation Team (AIT)/Customer Contracted Team (CCT) Work Integration Analyst to support a multi-faceted control function and monitoring the ... required, monitor the progress of all maintenance providers. Provide metrics as requested by the Work Integration Manager (WIM)...Candidate must have US Navy experience as a Work Center Supervisor or above or as a senior civil… more
- Evolent (Richmond, VA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... manage, and analyze claims and operational data using industry-standard metrics . + Process and validate raw unadjudicated claims data....speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more