- Highmark Health (Albany, NY)
- …of job responsibilities, employees may have access to covered information, cardholder data , or other confidential customer information that must be protected ... Highmark Health **Job Description :** **JOB SUMMARY** This job creates data -driven insights which identify actionable opportunities through analytics and reporting… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- … interactions and review/analyze customer feedback to evaluate overall customer experience . Assigns root cause and identifies systemic quality problems. ... Uses data from call observations to create quality improvement action...compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue… more
- Amazon (New York, NY)
- … - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Experience defining program requirements ... and using data and metrics to determine improvements - Experience building processes, project management, and schedules Preferred Qualifications - 3+ years of… more
- Evolent (Albany, NY)
- …in SQL or SAS database/statistical programming languages and Microsoft Excel + Experience using data visualization software (s) to package analytical insights ... + Synthesize complex analyses into succinct presentations. + Lead customer interactions fostering expertise and cooperation. + Extract, manage,...(Power BI, Tableau, or similar) + Experience in data mining, advanced/ statistical analysis,… more
- TD Bank (New York, NY)
- …Business Recovery Plans (BRP) + Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs + Comply with well-defined ... quality, and operations + Identify and address application and data issues and cross-capability and cross-release issues that affect...TD is deeply committed to being a leader in customer experience , that is why we believe… more
- Highmark Health (Albany, NY)
- … Experience in performing group/meeting presentations to technical/non-technical and customer audiences. + Strong critical thinking skills. + Ability to identify ... of job responsibilities, employees may have access to covered information, cardholder data , or other confidential customer information that must be protected… more
- American Express (New York, NY)
- …to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, ... functions and levels of seniority. **Primary Responsibilities:** + Leverage customer data , portfolio trends and industry dynamics...data sets to inform business decisions + SQL experience required. Python, and/or SAS experience is… more
- Highmark Health (Albany, NY)
- …of job responsibilities, employees may have access to covered information, cardholder data , or other confidential customer information that must be protected ... analysis + Analyze, evaluate and interpret appropriate financial and statistical data . + Develop and/or document business policies, conduct special financial and… more
- Northwell Health (Lake Success, NY)
- …essential functions. Preferred Skills: + Knowledge of SQLSERVER SSMS, SQL highly desirable + Experience working with large data sets to find usable information + ... more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vendors to… more
- Molina Healthcare (Buffalo, NY)
- …EXPERIENCE :** + 1-3 years of experience in Healthcare (payer experience ), Vendor Management, Data Analytics, Contract Terms and Conditions, Procurement, ... **Knowledge/Skills/Abilities** + Partners with internal and external stakeholders on data analytics and reporting needs to support data...Business or a related field of study. Years of experience in lieu of education is acceptable. **REQUIRED … more