• Customer Service Quality Assurance…

    ASM Research, An Accenture Federal Services Company (Richmond, VA)
    … interactions and review/analyze customer feedback to evaluate overall customer experience . Assigns root cause and identifies systemic quality problems. ... Uses data from call observations to create quality improvement action...compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue… more
    ASM Research, An Accenture Federal Services Company (06/06/25)
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  • Sr. Marketing Analyst

    Baylor Scott & White Health (Richmond, VA)
    …opportunity to identify and create key performance metrics using internal and external customer data , set targets for tracking and develop PowerBI dashboards; ... White's digital assets and marketing initiatives. The Sr. Marketing Analyst will work cross-functionally with marketing, data ...customer contact and resource management. + Collaborate with customer data platform team to develop and… more
    Baylor Scott & White Health (06/26/25)
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  • Business Systems Analyst

    CACI International (Chantilly, VA)
    …* * * **The Opportunity:** Join our Agile team as a Business Systems Analyst role, responsible for providing customer and application support across various ... policies and procedures. This is a contingent position, dependent upon funding/ customer approval. **Qualifications:** _Required:_ + 4+ Years' experience with… more
    CACI International (08/01/25)
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  • Fraud Analytics and Innovation Lead Analyst

    Bank of America (Richmond, VA)
    … data to minimize fraud loss exposure and negative impacts to the customer experience . Key duties include analytical support on strategy creation and ... development **Required Qualification:** + 4+ years of fraud, cyber, or risk analyst experience developing and/or optimizing mitigation strategies or managing… more
    Bank of America (07/03/25)
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  • CRDN Field Inventory Analyst - Virginia…

    Medtronic (Arlington, VA)
    …right place at the right time helping to execute the perfect patient and customer experience through daily coverage logistics. + Coordinate and execute Phase-In ... the assigned district. + Collaborate with internal team of Customer Care Supply Chain Analyst and Field...problem solving and troubleshooting. + Excellent communication, interpersonal and customer service skills + Experience with inventory… more
    Medtronic (07/25/25)
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  • Quality Assurance Analyst

    Pearl Interactive Network (Richmond, VA)
    …tracking quality measures, and provides ongoing feedback to ensure continuous improvement in customer experience . **Operating Hours:** 8 am - 8 pm EST ... + Provide recommendations on continual process improvements aimed at ensuring positive customer experience and maintaining service excellence. + Identify root… more
    Pearl Interactive Network (07/22/25)
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  • Mid-level Biometric and Identity Intelligence…

    Amentum (Charlottesville, VA)
    …in providing superior Identity Intelligence analysis and developing innovative data -driven solutions, supporting the customer through intelligence analysis ... and experience with basic computer applications, search engines, and data processing systems. - Possesses a thorough understanding of Identity Intelligence… more
    Amentum (07/29/25)
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  • Senior Associate, Quantitative Analyst…

    Capital One (Mclean, VA)
    …of experience with data analysis + At least 1 year of experience with Python, R or other statistical analyst software **Capital One will consider ... Analyst - Model Risk Audit At Capital One data is at the center of everything we do....or a related quantitative field) plus 3 years of experience performing data analytics + A Master's… more
    Capital One (06/11/25)
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  • Senior Program Analyst , F-35 AV MS PMO

    Serco (Crystal City, VA)
    …the F-35 program, to include development, production, and sustainment Our Program Analyst located in Crystal City, Arlington, VA, provides program analysis supportto ... and improving the F-35 AV MS aspects of the F-35 program. OurProgram Analyst performs critical program management, technical, or business analysis of the F-35 AV… more
    Serco (07/29/25)
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  • Intelligence Analyst 2

    CACI International (Vienna, VA)
    …designated automated intelligence databases to identify pertinent information, facilitating data extraction and formatting according to customer specifications ... Intelligence Analyst 2 Job Category: Intelligence Time Type: Full...are not limited to: + Selecting, abstracting, and compiling data from designated sources + Maintaining organized files of… more
    CACI International (07/09/25)
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