- Centene Corporation (Raleigh, NC)
- …(UAT) + Monitors and review levels of IT services specified in the service -level agreements (SLAs) with the business + Research, reviews, and analyzes the ... references for users by writing and maintaining user documentation; provide help desk support; train users + Prepares technical reports by collecting, analyzing, and… more
- HCA Healthcare (Asheville, NC)
- … across the enterprise . Resolve complex issues and requests escalated from the Service Desk or other service resources for advanced clinical applications ... Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and… more
- Xylem (Charlotte, NC)
- …technical solutions. * Collaborate with various teams, including Enterprise Architects, Service Desk , Tier 2 Support Technicians, CyberSecurity, and other ... IT Operations documentation (KBAs) and align with ITSM Continual Service Improvement (CSI) models * Driving comprehensive migration efforts from legacy Active… more