- City of New York (New York, NY)
- …IN THE ASSOCIATE STAFF ANALYST CIVIL SERVICE TITLE, Human Resources Solutions (HRS) support the human resources needs of the Department of Social Services (DSS), the ... The HR Systems Unit is responsible for providing computer and technical support to HRS staff. This includes preparing critical statistical reports for management,… more
- City of New York (New York, NY)
- …parameters for updating the AiM Enterprise application , HRA Requisition (W720) application and The HEAT (Special Equipment Helpdesk ) application , along ... exit shelter and return to self-sufficiency as quickly as possible. HRA/General Support Services (GSS) provides safe, healthy, and appropriate facilities for HRA's… more
- City of New York (New York, NY)
- …Management, Web Application Suites, APIs, Batch jobs, and other IT Support Requests. Also, you will be responsible for communications with Office of Technology ... Skills: - Minimum 6+ years of hands-on experience with Application Production Support . - Minimum 3+ years...Service Now, Remedy Service Desk, ZenDesk etc.) for managing helpdesk tickets. - Minimum 2 + Years of experience… more
- City of New York (New York, NY)
- …operating procedures on software and hardware deployments, account administration, and helpdesk tasks. Provides support related to testing and deployment ... (BIT) is responsible for providing quality business, technical and IT system support to our users. This commitment is realized through collaboration, strong… more
- University of Rochester (Rochester, NY)
- …workstations, software, and peripherals. + Serves as initial point of contact for IT support via Helpdesk ; triages tickets, resolves Tier 1-2 issues, and ensures ... key technical resource for the Customer Technology team, delivering Tier 1-2 support and solutions across hardware, software, and systems. Provides frontline and… more
- CVS Health (Albany, NY)
- …with moderate risks. + Additional responsibilities include: + Represent application helpdesk effectively in cross-functional ticket resolution processes, ... day. **Position Summary** The Product Implementation Manager supports Product Application Strategy and Operations within the Aetna Commercial Product organization… more
- The Estee Lauder Companies (New York, NY)
- …knowledge of all in store processes, applications, systems. ⁃ User Acceptance Testing support for Retail Systems Functional Application Leads (moved from 30 ... Communication and Analysis ⁃ Freestanding store systems training content support including but not exclusive to⁃ Process checklists for...with changes to the business that could require process, application or report updates. ⁃ Work with IT, Field… more
- City of New York (New York, NY)
- …Required Experience: - Minimum 5+ years of hands-on experience with service desk support with application service desk management ie incidents, service requests ... Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5 billion in… more
- City of New York (New York, NY)
- …the position include, but are not limited to the following: - Triage and support all application and connectivity issues. - Provide telephone, email, and ... in-person technical support to RCDA staff. - Maintain and ...networking concepts and network infrastructure. - Knowledge of KACE Helpdesk and WASP MobileAsset Management or similar help desk… more
- City of New York (New York, NY)
- Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service ... Desk Unit is part of a central services and support group within the Technology Division at MOCS. The...root cause analysis on a variety of production and application issues - Apply best practices for system implementation… more