• Sr. Call Center Rep - Escalations Experience…

    Broadview FCU (Albany, NY)
    …satisfaction scoring. + Log all member inquiries within dedicated case management program, capturing key information, follow up requirements and learning/enhancement ... empathy, and care. + Process financial transactions, open/close accounts, and manage debit/ ATM cards and disputes. + Review and process loan and credit … more
    Broadview FCU (07/10/25)
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