- General Dynamics Information Technology (Arlington, VA)
- …E911, and UC features.** **Candidate will be familiar with Ribbon AS or Avaya AS5300 system Architecture and have working knowledge of its Element Managers, Linux ... experience with DoD version of Voice Switch if not Avaya or Ribbon.** **What you'll need to succeed (Required):**...be able to obtain within 90 days of hire; Avaya AS5300 or Ribbon AS Fundamentals, Avaya … more
- BlackBox (Sandston, VA)
- …* Equipment disposal activities * Installing and troubleshooting Cisco and Avaya IP phones This position will support facilities management, site security ... program Cisco phones o Must be able to install Avaya phones o Must be able to troubleshoot ...Avaya phones o Must be able to troubleshoot Avaya and Cisco phones . Requires good interpersonal communications… more
- BAE Systems (Herndon, VA)
- …encryption devices, conference bridges, call management servers) + Experience with Avaya Communication Manager, Call Center technology design and best practice ABC ... & Skills** + SIP signaling and call flows + H.323 + Avaya Communications Certification + Cisco Certified Collaboration Professional **Pay Information** Full-Time… more
- General Dynamics Information Technology (Fairfax, VA)
- …+ Learn, navigate, and utilize Benefits Coordination Systems, Verint, IVA, and Avaya software to surface insights, system irregularities, and emerging trends when ... monitoring agent-customer interactions and transcriptions. + Consult with the tenured analysts to translate relational datasets, report dashboard findings, and showcase discoveries regarding behavioral patterns and customer feedback using PowerPoint/Slides. +… more
- Bank of America (Richmond, VA)
- …experience specifically with Cisco Voice Platforms . Demonstrate technical knowledge on Nice, Avaya , Ribbon, and or IPC platforms . Experience working in large real ... time communication environment . Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required . Ability to thoroughly review, understand and interpret technology updates for… more
- Amazon (Arlington, VA)
- …leading contact center technology platforms and applications, such as Amazon Connect, Avaya , Cisco, Genesys, NICE InContact, Salesforce, etc. - 1+ years designing ... and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (eg, Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 2+ years hands-on coding experience with REST APIs and… more
- CenterWell (Richmond, VA)
- …KPIs in a lead capacity + Proficiency with Genesys or similar systems ( Avaya , Cisco, etc), telephony protocols (SIP, VoIP), AI-driven voice analytics, and voicebots. ... + Prior experience developing telephony features to streamline workflows and maximize talk time, with knowledge in call monitoring, compliance, and data retention. + Experience working in Agile environments + Must be self-motivated with strong interpersonal,… more
- CACI International (Herndon, VA)
- …knowledge of voice and video solutions to include Cisco, Polycom, and Avaya configuration management and endpoint management including SIP and H.323 protocols. + ... 7-10 years of relevant experience designing communications systems. + Must have strong written and oral communication skills. + Excellent analysis and critical thinking skills + Ability to work independently as well as within small and large groups + Capable… more
- CACI International (Herndon, VA)
- …networking. + An understanding of Private Branch Exchange telephony, to include Avaya /Nortel telephone switch interfaces + An understanding of RF transport mediums ... to include cellular, microwave, and satellite communications. + An understanding of wired data transport mediums to include Category 5e/6 and fiber optics. + Ability to design small to medium scale voice, video, and data networks. Familiarity and experience… more
- CACI International (Herndon, VA)
- …technology. + An understanding of Private Branch Exchange telephony, to include Avaya /Nortel telephone switches + An ability to navigate and configure Linux ... operating systems + An understanding of RF transport mediums to include cellular, microwave, and satellite communications. + An understanding of wired data transport mediums to include Category 5e/6 and fiber optics. + An understanding of EAP-TLS certificate… more
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